Accounting Seed vs Global Shop Solutions One-System ERP

• Ability to create custom reports on the fly.
• Sharing/flowing information across Salesforce project pages.
• My favorite, saving tons of time by having all information in one location, not having to stop and compare Salesforce reports to a separate accounting program reports.

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• We have recently upgraded to the latest version and it moves pretty quick going from screen to screen.
• It is able to capture labor dollars per work order as well as materials to each job well.
• You can track the flow of materials pretty easily.

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• Most accounting systems have a number of canned reports included with the system. Accounting Seed has a few limited canned reports. These have grown over the past three years.
• Though using the Salesforce reporting feature makes reporting easy, you are limited by what the Salesforce reporting system can do.
• Budgeting is connected to project tasks rather than general ledger accounts.

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• The layout is dated and hard to navigate at times. You need to go into different sections to access functions of the system, which can be confusing - this is one of the largest frustrations we face because we need to search for sections that are not commonly used.
• Updates seem to cause issues with the overall system and it takes several attempts with customer service to get issues resolved. We are behind in our updates because of this. Each update push causes us to shut down because sections then don't work correctly due to patches needing support to completely update them. We were unable to access customer transactions for a good part of the day because of the last update.
• Errors happen more often than not. We have random errors pop up that cause us to have to close out the system in its entirety, losing any work we have done. We need to restart the system and hope other errors don't populate before we can move forward. Calling customer support is not helpful with this, we are told that these errors happen sometimes. There is not a fix.
• Part/Router numbers randomly disappear. The Router/Part number will need to be rebuilt before we can move forward. It's frustrating. Again, customer support can not tell us the root cause of the issue.
• Help section of Global Shop Solutions is not helpful - it has a lot of technical jargon and at times is not easily understood. There are many sections that look to be more IT-based than user-based. Also, there are out of date sections so you might not be able to find what you are looking for. Training modules available for an extra cost.

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• We are too soon into the process to answer this. Our year end is June 30 and our audit will take place in July and August, with completion in October. I am very happy with the program and look forward to the next year being more efficient with my time, but I cannot determine an ROI benefit at this point.

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• We have used the CRM for the last 9 months to support our sales team. Now we can see interactions, followup practices, opportunities and adjustments in one section. This has allowed us to better service our customers and make sure that followup is done.

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