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Accruent Maintenance Connection vs. IBM Maximo Application Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Accruent Maintenance Connection

    Score6.3 out of 10
    N/AAccruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.N/A

    IBM Maximo Application Suite

    Score7.6 out of 10
    N/AIBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A
    Pricing
    Accruent Maintenance ConnectionIBM Maximo Application Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Accruent Maintenance ConnectionIBM Maximo Application Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The IBM® Maximo® Application Suite (MAS) comes in two packages: client managed software or software as a service (SaaS). MAS is purchased using a simplified licensing and usage model leveraging a credit-based system called AppPoints. This provides the flexibility to easily add functionality and users, scale your business, and pay only for what you use with a single entitlement.
    More Pricing Information
    Community Pulse
    Accruent Maintenance ConnectionIBM Maximo Application Suite
    Considered Both Products
    Accruent
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    75 Answers
    Delivers good value for the price
    No answers on this topic
    90%
    Delivers good value for the price
    57 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    75 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    50 Answers
    Implementation went as expected
    No answers on this topic
    85%
    Implementation went as expected
    57 Answers
    User Ratings
    Accruent Maintenance ConnectionIBM Maximo Application Suite
    Likelihood to Recommend
    9.0
    (3 ratings)
    6.7
    (86 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    7.7
    (7 ratings)
    Usability
    9.0
    (1 ratings)
    9.5
    (6 ratings)
    Support Rating
    6.4
    (2 ratings)
    7.2
    (4 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    7.3
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Accruent Maintenance ConnectionIBM Maximo Application Suite
    Likelihood to Recommend
    Accruent
    Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
    Incentivized
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    IBM
    The software is very well-suited to asset lifecycle management and system condition monitoring. User-friendliness of the product and effectiveness in managing work orders. The software's pricing is much more affordable than that of other EAM systems. Many improvements are needed in the customer support services department. Delays in response are costly.
    Incentivized
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    Pros
    Accruent
    • Customer Service is Outstanding.
    • Changes are made by MC through the entire network that makes suggestions.
    • The software is simple to use so even the most seasoned mechanic can navigate it.
    Incentivized
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    IBM
    • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
    • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
    • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
    Incentivized
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    Cons
    Accruent
    • No improvements at this time.
    Incentivized
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    IBM
    • Usually, we have problems with the mobile apps. For about seven out of ten customers, we need to use third-party mobile applications. It’s been a rollercoaster — Anywhere was terrible, then Maximo Mobile for 8 was pretty good, and now with Maximo 9, it’s problematic again. So it’s been ups and downs. But the good thing is that the architecture is open, so we can use third-party applications or even develop our own add-ons. Still, IBM could do this better.
    Incentivized
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    Likelihood to Renew
    Accruent
    If I find a product with better support and some additional operational asset functions I would be willing to make a move.
    Incentivized
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    IBM
    IBM Maximo Application Suite has provided a solution to our desire to consolidate the multiple applications serving the layers of the Procurement process we has been accustomed to using. By consolidating applications, licensing and software costs are reduced, and the overall headcount to support the various applications was able to be minimized.
    Incentivized
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    Usability
    Accruent
    Its very user friendly and works well in a manufacturing setting.
    Incentivized
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    IBM
    The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
    Incentivized
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    Performance
    Accruent
    No answers on this topic
    IBM
    Depends on DB tuning, Query builds etc
    Incentivized
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    Support Rating
    Accruent
    They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
    Incentivized
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    IBM
    I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
    Incentivized
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    In-Person Training
    Accruent
    No answers on this topic
    IBM
    As expected, good content and instructions
    Incentivized
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    Implementation Rating
    Accruent
    If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
    Incentivized
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    IBM
    Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
    Incentivized
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    Alternatives Considered
    Accruent
    It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
    Incentivized
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    IBM
    As a computerized maintenance management system i do not have experience of any other system. The only experience I have is for Maximo and it works excellent for me. I am using many modules available in Maximo and all of these modules are almost fulfilling all of my business needs.
    Incentivized
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    Scalability
    Accruent
    No answers on this topic
    IBM
    i dont use it
    Incentivized
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    Return on Investment
    Accruent
    • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
    • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
    Incentivized
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    IBM
    • Being the core business of my organization, IBM Maximo had a complete ROI for our objectives. We are able to successfully maintain and offer multiple solutions based on our interaction with Maximo.
    • Based on our contracts, we are able to provide a great partnership with IBM thru Maximo and it's tools.
    • We are able to maintain our business with steady market growth based mainly on our offer of the IBM Maximo in various layers.
    Incentivized
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