What users are saying about
7 Ratings
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Score 4.8 out of 100
15 Ratings
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Score 9 out of 100

Attribute Ratings

  • Accruent Maintenance Connection CMMS is rated higher in 1 area: Likelihood to Recommend
  • ServiceChannel is rated higher in 2 areas: Support Rating, Implementation Rating
  • Accruent Maintenance Connection CMMS and ServiceChannel are tied in 1 area: Usability

Likelihood to Recommend

9.0

Maintenance Connection CMMS

90%
3 Ratings
8.1

ServiceChannel

81%
8 Ratings

Likelihood to Renew

7.0

Maintenance Connection CMMS

70%
1 Rating

ServiceChannel

N/A
0 Ratings

Usability

9.0

Maintenance Connection CMMS

90%
1 Rating
9.0

ServiceChannel

90%
1 Rating

Support Rating

6.4

Maintenance Connection CMMS

64%
4 Ratings
10.0

ServiceChannel

100%
2 Ratings

Implementation Rating

7.0

Maintenance Connection CMMS

70%
2 Ratings
8.4

ServiceChannel

84%
14 Ratings

Likelihood to Recommend

Accruent

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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ServiceChannel

ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
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Pros

Accruent

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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ServiceChannel

  • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
  • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
  • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
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Cons

Accruent

  • No improvements at this time.
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ServiceChannel

  • Sometimes the functionality of the software is slow.
  • Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
  • They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
  • I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.
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Pricing Details

Maintenance Connection CMMS

Starting Price

Editions & Modules

Maintenance Connection CMMS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceChannel

    Starting Price

    Editions & Modules

    ServiceChannel editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Accruent

      If I find a product with better support and some additional operational asset functions I would be willing to make a move.
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      ServiceChannel

      No answers on this topic

      Usability

      Accruent

      Its very user friendly and works well in a manufacturing setting.
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      ServiceChannel

      I gave it a high rating because it's an easy to use platform.
      • It walks you step by step to goal accomplishment
      • It doesn't drown you in tech speak or unnecessary steps
      • It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
      • Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.
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      Support Rating

      Accruent

      They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
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      ServiceChannel

      Sue Thomas is the reason...
      • If a vendor has a template to upload I can ask for her support and it's done.
      • If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
      • I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
      • If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
      • Clear and timely communication on every and all open issues.
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      Implementation Rating

      Accruent

      If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
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      ServiceChannel

      It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
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      Alternatives Considered

      Accruent

      It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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      ServiceChannel

      Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
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      Return on Investment

      Accruent

      • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
      • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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      ServiceChannel

      • It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
      • Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
      • Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
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      Screenshots

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