Accruent EMS vs. Escreen vs. OptiSigns

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.

Incentivized

OptiSigns has made it incredibly simple and practical to manage digital signs. The mobile app functions nicely, and video playback is far superior to the other signage software competitors. Extremely fast to set up. The system's simplicity of use and cloud compatibility is what I like best. It is incredibly simple and intuitive to upload files and switch screens. The TV stick is plug-and-play and requires little to no technical expertise. And less appropriate for me is I believe the scheduling should be improved to allow for more spontaneous additions to the schedule. It would also be helpful if there was a feature that allowed the screen to turn on and off according to a timetable. The sync play feature may be improved. I find it annoying that YouTube playlists must be timed to exactly match their duration to appear correctly. The mobile app should get an emergency message feature.

Incentivized

• It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
• It is simple to add or remove conference rooms and provide details of the conference rooms.
• I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.

Incentivized

• Creativity
• Easy to use
• Convenient

Incentivized

• Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
• Support has not been as quick as we'd like when we've needed to reach out.
• Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.

Incentivized

• I believe there is room for improvement. I believe the scheduling should be improved to allow for more spontaneous additions to the schedule.
• It would also be helpful if there was a feature that allowed the screen to turn on and off according to a timetable. The sync play feature may be improved.
• I find it annoying that YouTube playlists must be timed to exactly match their duration to appear correctly and also the mobile app should get an emergency message feature.

Incentivized

Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.

Incentivized

Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.

Incentivized

Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.

Incentivized

The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.

Incentivized

Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.

Incentivized

we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther

Incentivized

It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.

Incentivized

I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.

Incentivized

[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.

Incentivized

We have chosen OptiSigns because Its application's installation instructions are simple and easy to understand.OptiSigns has made it incredibly simple and practical to manage digital signs. The mobile app functions nicely, and video playback is far superior than other signage software competitors. Another reason Time and money saving is another reason why we have chosen OptiSigns over the other competitors of present age signage software.

Incentivized

We purchased the client, web version, and Outlook plug-in. I'll be honest, we haven't pushed the email part, but I did test it and liked it. After the old program we placed, I have simply been gun-shy about implementing another email plug-in. However, the client for the super users to get department alerts, etc. and the web version for all users to create reservations has been fabulous and easy to use and understand.

Incentivized

• The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.

Incentivized

• Positive impact was more clients were able to see the information.
• Saved time on answering questions about prices.
• Saved money on having to print out papers.

Incentivized