Accruent Lucernex vs. Buildium

I believe Accruent is well suited for companies with a large amount of leased assets that need to be accounted for under the new accounting standard. Companies with fewer leases would not need an intricate tool of this size. It is suited for both real estate and equipment leases, which makes up the entirety of our portfolio.

Incentivized

I'm very happy with the service provided via phone, to me that is the absolute largest draw. I also really appreciate the integrations Buildium offers. I mostly appreciate HappyCo, Petscreening, and Hunter Warfield. None of these are seamless in their communication with Buildium but it's still a vast improvement from having to have separate accounts from Buildium so overall, it is beneficial to our company

Incentivized

• Lucernex does an excellent job of listening to its customers to continue enhancing the product to make it the best in the industry and to continue to partner with their customers on this endeavor.
• Lucernex's product is an intuitive product that allows its end users to customize and manager their own fields and pages to tailor individual company's needs.

Incentivized

• It documents the date and time of all updates and communications, which are essential to the companys records.
• It allows external clients to communicate and stay in touch with our company, as well as access information.
• It serves as a large database for all of our customer and client information that is very user-friendly.

Incentivized

• The sales person we worked with seemed to have some communication gaps when passing off to the implementation team.
• The implementation start was rocky due to enduring disconnect on our needs versus what was included in the SOW.
• As a client, we were not clear on what was fundamentally included in our SOW and how that would impact the end-product.

Incentivized

• Hello Sign has been a really rough transition and is not as user friendly as Adobe Sign.
• Customer service struggles to understand what is going on and you have to hang up and call to get someone else.
• Owner portal is lacking in my opinion.

Incentivized

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

The trainers were knowledgeable and engaging in presenting the materials, and their emphasis on important concepts was helpful (I would rate the trainers themselves a 9!). However, I do not believe there's anything we learned in the in-person training that could not have been taught via live web-classroom. Traveling a significant distance (in our case) to Austin, TX for only approx. 12 hours in the classroom was (in my opinion) not necessary, since the same material could have been presented via live web-classroom and saved us the expense and travel-time. I would encourage Lucernex to consider moving to a live web-classroom format in the future; an online live format would still allow for participation and questions from the participants while saving clients' time and money

Incentivized

I cannot rate this since I was not part of that process

Incentivized

I cannot recall exactly what other products we reviewed before choosing Lucernex, but one of the leading factors was how highly customizable the software was. We had previously been using Retail Lease which was an older program with buckets of data stored everywhere. During the data mapping process, we were able to easily find a home for all of this "random" data

Incentivized

Appfolio is my favorite software, and they are constantly making improvements. Buildium is great if you don’t have a ton of property but is not as manageable for advanced accounting and resident information tracking. There are workarounds, but they do need to work on their ease of use for owners.

Incentivized

• Lucernex was able to complete our business objective to manage and process all of our Lease Accounting entries within the software.
• Lucernex has enabled all of our departments to become better connected, work together to create synergies and transparency to better meet business objectives.

Incentivized

• Buildium absolutely saves time. Having all of our management systems in one place is almost beyond a value at this point because it’s the basic requirement of running an effective property management company.

Incentivized