What users are saying about
1 Ratings
18 Ratings
1 Ratings
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Score 9 out of 100
18 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

AccuLynx

AccuLynx is well-suited for pretty much everything we do. We can go back to scanned documents of service tickets, orders, maps, contract proposals, pictures or any other details of the job. I'm not sure where it would be less appropriate. To do accurate job costing we need to grab time on our T-Sheets program and job cost on the QuickBooks side to manage true job costing.
Stan Robinson | TrustRadius Reviewer

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Feature Rating Comparison

Construction Project & Field Management

AccuLynx
9.0
FollowUp CRM
Photo documentation
AccuLynx
10.0
FollowUp CRM
Document sharing
AccuLynx
9.0
FollowUp CRM
Collaboration & approvals
AccuLynx
9.0
FollowUp CRM
Mobile app
AccuLynx
8.0
FollowUp CRM

Estimating

AccuLynx
8.0
FollowUp CRM
Job costing
AccuLynx
9.0
FollowUp CRM
Cost calculator
AccuLynx
7.0
FollowUp CRM

Sales Force Automation

AccuLynx
FollowUp CRM
9.1
Customer data management / contact management
AccuLynx
FollowUp CRM
10.0
Workflow management
AccuLynx
FollowUp CRM
10.0
Territory management
AccuLynx
FollowUp CRM
6.1
Opportunity management
AccuLynx
FollowUp CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
AccuLynx
FollowUp CRM
10.0
Contract management
AccuLynx
FollowUp CRM
10.0
Quote & order management
AccuLynx
FollowUp CRM
8.9
Interaction tracking
AccuLynx
FollowUp CRM
10.0
Channel / partner relationship management
AccuLynx
FollowUp CRM
7.2

Customer Service & Support

AccuLynx
FollowUp CRM
10.0
Case management
AccuLynx
FollowUp CRM
10.0
Call center management
AccuLynx
FollowUp CRM
10.0
Help desk management
AccuLynx
FollowUp CRM
10.0

Marketing Automation

AccuLynx
FollowUp CRM
10.0
Lead management
AccuLynx
FollowUp CRM
10.0
Email marketing
AccuLynx
FollowUp CRM
10.0

CRM Project Management

AccuLynx
FollowUp CRM
9.5
Task management
AccuLynx
FollowUp CRM
10.0
Billing and invoicing management
AccuLynx
FollowUp CRM
8.4
Reporting
AccuLynx
FollowUp CRM
10.0

CRM Reporting & Analytics

AccuLynx
FollowUp CRM
9.7
Forecasting
AccuLynx
FollowUp CRM
9.0
Pipeline visualization
AccuLynx
FollowUp CRM
10.0
Customizable reports
AccuLynx
FollowUp CRM
10.0

Customization

AccuLynx
FollowUp CRM
9.8
Custom fields
AccuLynx
FollowUp CRM
10.0
Custom objects
AccuLynx
FollowUp CRM
9.0
Scripting environment
AccuLynx
FollowUp CRM
10.0
API for custom integration
AccuLynx
FollowUp CRM
10.0

Security

AccuLynx
FollowUp CRM
10.0
Single sign-on capability
AccuLynx
FollowUp CRM
10.0
Role-based user permissions
AccuLynx
FollowUp CRM
10.0

Social CRM

AccuLynx
FollowUp CRM
10.0
Social data
AccuLynx
FollowUp CRM
10.0
Social engagement
AccuLynx
FollowUp CRM
10.0

Integrations with 3rd-party Software

AccuLynx
FollowUp CRM
7.7
Marketing automation
AccuLynx
FollowUp CRM
10.0
Compensation management
AccuLynx
FollowUp CRM
5.5

Platform

AccuLynx
FollowUp CRM
10.0
Mobile access
AccuLynx
FollowUp CRM
10.0

Pros

AccuLynx

  • AccuLynx has an unending back end database that can be customized for every item that you put into an estimate. We can make proposals extremely detailed and perform tasks was in the estimate to limit information or expand all information.
  • AccuLynx transfers all the estimated material to the order then within the order process you can alter, add, or delete any item with a few clicks.
Stan Robinson | TrustRadius Reviewer

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Cons

AccuLynx

  • Pricing in the database for each item is done manually due to the merger of two large suppliers nationally who decided to write their own database and estimating program and disconnect themselves from AccuLynx that had the ability to automatically update pricing. I feel that was a huge mistake on the part of the supplier. AccuLynx is trying to rectify that relationship.
  • It's unfortunate that the only calendaring option is Google Calendar. We are very tied to Outlook which we feel is more user-friendly and we know it well.
Stan Robinson | TrustRadius Reviewer

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Likelihood to Renew

AccuLynx

AccuLynx 9.0
Based on 1 answer
Until someone shows me something more efficient or has features that are more streamlined and time is saved by all then I am all ears and ready to listen to that presentation. I wouldn't care at this point if I had to abandon QB if the system had it's own integrated accounting system otherwise it has to be able to do all and more of the features of QB and the CRM side also has to have/do more than AccuLynx features.
Stan Robinson | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Support Rating

AccuLynx

AccuLynx 9.0
Based on 1 answer
They can always improve and we are very successful when calling support. I would suggest they keep their support technicians available later for the west coast contractors who need help at the end of the day. We've come to know many of the techs because we call to offer suggestions but there's a process for us to follow for that.
Stan Robinson | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

AccuLynx

No answers on this topic

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Return on Investment

AccuLynx

  • AccuLynx has been growing and improving since we started with then 6+ years ago. IT's been great to see the changes and the suggestion center where we give feedback has been listened to.
  • Negative would be the cost of course, but if I think about it, manual record-keeping would be ridiculous to try to manage outside of AccuLynx with spreadsheets and servers for pictures. One tool does it all in my mind serves us better.
Stan Robinson | TrustRadius Reviewer

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Screenshots

FollowUp CRM

Pricing Details

AccuLynx

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AccuLynx
9.0
FollowUp CRM
10.0

Likelihood to Renew

AccuLynx
9.0
FollowUp CRM

Support Rating

AccuLynx
9.0
FollowUp CRM

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