15 Ratings
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Score 7 out of 101
74 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

ACES Web Audit Technology

The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.
Judith Palionis profile photo

Encompass from Ellie Mae

Encompass is a very robust tool that would work great for companies that have strong organizational process with defined user roles in place. I would recommend anyone considering implementing it to carefully map out every step from lead generation to loan delivery. It’s important to involve compliance and audit as well as origination and post closing with every decision for best execution.
Mike Walker profile photo

Pros

  • ACES web audit technology is user friendly and easy to use.
  • ACES customer service is always accessible, friendly and willing to assist.
  • ACES questionnaires are complete, and compliant
Judith Palionis profile photo
  • The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
  • The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
  • I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.
Leanne Holzer profile photo

Cons

  • Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
  • A more detailed user guide. Not all processes are explained well.
  • Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.
Judith Palionis profile photo
  • It can be easy to over customize Encompass because of its flexibility
Cassie Dietrich profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Encompass from Ellie Mae9.0
Based on 4 answers
In the 10 years I've used Encompass, I've not had a better experience.
Edward Woodhead profile photo

Usability

No score
No answers yet
No answers on this topic
Encompass from Ellie Mae8.3
Based on 2 answers
The program is just great, period.
Liz Harris profile photo

Support

No score
No answers yet
No answers on this topic
Encompass from Ellie Mae9.1
Based on 1 answer
No better support around
Liz Harris profile photo

Implementation

No score
No answers yet
No answers on this topic
Encompass from Ellie Mae5.5
Based on 1 answer
Should have sent someone to become an admin prior to implementation.
Liz Harris profile photo

Alternatives Considered

I believe ACES has a better platform for the audits that we conduct. It allows us to make changes and add questionnaires as they are needed.
Judith Palionis profile photo
Over the years I've used Genesis, Loan Contour, Calyx Point, and various proprietary. Hands down...Encompass is by far the easiest to navigate (especially for the Production Division), highly efficient, and very easy on the eyes.
Edward Woodhead profile photo

Return on Investment

  • ACES has assisted in organizing, streamlining and automating our qc processes as well as other required audits.
Judith Palionis profile photo
  • Positive - we were able to reduce our expenses for doc drawing, eliminating a third party vendor, because EDS is built-in.
  • Positive - esign and fulfillment services have eliminated the mailing of packages.
  • Positive - EM provides a hosted version which we have taken advantage of, and eliminated the server needs internally to handle, plus we are kept up to date on the software versions.
Patrick Overturf profile photo

Pricing Details

ACES Web Audit Technology

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Encompass from Ellie Mae

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details