ACI Learning (Formerly ITProTV) vs. iSpring Suite

I've encouraged co-workers and non-coworkers to watch the live streams of ITProTV. Unfortunately, my company currently uses CBT Nuggets (none of the people I've asked like it/utilize it), but those who do take the suggestion often ask the same question: Why do we not use ITProTV instead of CBT? I met a young man who was in his final year of college pursuing an accounting degree. He asked me about the IT industry. I suggested he look at ITProTV in order to see if there is a subject he's interested in. He immediately signed up, and while working two jobs and going to school, he managed to get his CCNA and pass the Microsoft 70-410 within 6 months. We hired him. If you just want to hone your skills, ITProTV delivers. If you are seeking certifications, ITProTV delivers. The only demographic that I can imagine where it would be unsuited, is simply for those who are ignorant that nearly every industry involves some form of technological understanding. ITProTV is good for end users "non-IT personnel", as well as those supporting end users.

iSpring Suite gives me a platform to easily create training courses for any number of subjects, custom-designed to fit my workplace. I can include quizzes that allow me to track both the completion rate of the course and the success rate of the training. Its user-friendliness stands out and makes my role as Training Director much easier on a day-to-day basis.

• Amount and quality of content is great, plus the instructors are entertaining
• The user interface is easy to navigate and the videos can be streamed to just about any platform
• The Transcender practice tests in the subscription plan we have are practically worth the price of admission

• Great range of images to use to show real people in the slides across the slideset because of the number of different actions they are doing
• Support is easy to access and always helpful with easy to understand advice as well as links to further knowledge
• Recording narration and editing within the iSpring Suite presentation makes it easy to use this function as a novice.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The episode download feature could use a little work (speaking about the Android experience). When you download the episode, you need to go to downloaded in ITProTV instead of just playing on the normal episode content screen. It works well for what it is, but it would be nice to have the downloaded content play straight from the episode screen.
• I've had a few little issues with the Roku. It works great, but there have been a couple times when I needed to contact support because the Roku kept saying I wasn't a subscriber. The problem mostly resolved itself, but I still occasionally get the message. It isn't a huge deal since I can still access the content on Android or through a web browser.
• I would like to see an al la carte for school education. Currently, we must contact a sales rep for one-off trainings, like A+, Network+, etc. (the sales reps are phenomenal... so that isn't much of an issue!)

• More facial expressions of the characters.
• Update independent of my prompting/box checking.
• Add details on what the customized play includes when the mouse hovers over the icon. It took a bit of time to realize that this was where we could select different layouts.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Using ITProTV has been a cakewalk. Not once have I wished that we went with a different vendor. The content stays updated. My technicians are improving their skills. We can train when we need it and access the content required. We are improving all the way around.... why wouldn't I want to renew?

I would give it 10 but I also like to try new solutions.

Because they have a mobile app!

iSpring Suite is a perfect tool overall to create contents in collaboration with colleagues. There are some difficulties though in usability but the usability is OK in total. We are fully satisfied with the customer support. There are simple online tutorials and a team of competent support colleagues. The support content is sometimes not simply accessible, you need to search for them longer.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Let me start with... their chat really works. You aren't chatting with a bot. When we first looked into purchasing ITProTV, I opened a chat on their site. One of their sales people, Brandon, contacted me quickly and by phone. I totally thought I was chatting with a computer, then the phone rang and Brandon introduced himself. I was blown away. Then, on the two occasions when I contact support, I did it through the chat. Not only did my problem get resolved quickly, a tech named Jessica followed up via email a couple days later to make sure the issues hadn't continued. Fantastic!

Great software is only exceeded by their fantastic support. Prompt responses, complete with clearly outlined steps to follow, are just the beginning. There are tremendous resources and continual webinars to challenge what we think we know about the iSpring Suite. I often use PowerPoint to lay out marketing slides, add music and narration, then publish them as an MP4 video. I can count on iSpring support to assist me when I need help.

Previously my team used the Microsoft on demand training which has everything you could ever dream of from Microsoft in the same format as ITProTV. It did have the latest and greatest Microsoft training because it is Microsoft, but it only had Microsoft and nothing more. The cost was the other issue. The On demand workshops subscription cost a lot more than my budget would allow. I would have been forced to pick who was getting training and who was not which would most likely cause some friction between the team members.

Ultimately, I selected iSpring Suite because of the ease of use and small learning curve. I needed to be able to start creating content immediately, and after doing trial periods with iSpring as well as some of the other options, it was clear that I could be up and running the quickest with iSpring. I don't see any features that are missing for what I need, and it was also the cheapest option.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I am aiming to have passed the first exam by January and I believe ITPro.TV is helping me achieve this goal.
• Having these two new qualifications with the help of ITPro.TV will enabled my business to be "Cyber Ready"
• This will enable us to offer advice to our clients for moving their business' forward.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The ROI on this product has been great
• It has enhance my reputation personally within the organization. This has led to other departments requesting me by name to head up eLearning development projects, even delaying their own deadlines to ensure that I am involved.
• Other than a few duds (I let some inexperienced vocal talent slip thru in the heat of multiple conflicting deadlines), learner feedback has skyrocketed over that developed before I became involved and standardized the effort on iSpring