Longest review ever, but I cannot speak highly enough about ITProTV
February 11, 2019

Longest review ever, but I cannot speak highly enough about ITProTV

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ITProTV

ITProTV is unfortunately not used by my organization. In this industry, if one is stagnant, they are quickly left outdated and perhaps unemployed. ITProTV has given me the tools that I need to keep current, without leaving it to me to do all of the "heavy lifting". Instead of scheduling study time that is dedicated to a sometimes tedious subject matter, I find that I look forward to viewing their courses much like someone looks forward to their favorite sitcom. The combination of practical scenarios from experienced instructors, and their parallel focus of ensuring those seeking certifications get the information they need to pass, really sets ITProTV apart from other services. I didn't begin my subscription hoping to improve my value with my company, but there has been a direct relationship between the two. I hope ITProTV holds to its values and continues to make keeping my skills up to date as entertaining as possible. My only complaint is that there is much less Don Pezet hosting shows! WHAT HAVE YOU GUYS DONE WITH DON!?

Pros

  • Their content, instructors, producers, and management understand the value behind quality audio/visual content. This really has an impact for me, because I actually look forward to viewing "episodes." Instead of stressing out trying to conduct research, I get time to relax and learn/re-enforce skills that ease the pressures inherent to my duties at work.
  • The additional tools to supplement the courses and the organization of course material was once a minor complaint. However, I think ITProTV has found a comfortable format that is intuitive, simplistic, and aesthetically pleasing. This is just one example where I've found that over time, they are actively exploring and implementing ways to improve their platform. I'm not talking about Windows 10 "improvements." ITPro obviously values their clients, and takes pride in their services-- and there are very few companies these days that I can confidently make such a statement about.
  • Active engagement is key when attempting to teach material and there are a variety of learning/teaching styles. With few exceptions, I believe that ITProTV has chosen hosts who feel more like co-workers who want to help each other out, help them develop themselves, and give them the tips, tricks, and tools to be able to do so.
  • Certain membership tiers allow you to download content, which is extremely helpful for someone like me, who has to travel frequently. Especially when going internationally to areas that may not have the infrastructure conducive to stream video.
  • Support is quick, friendly, responsive, and even follow up to ensure any problems have been resolved-- and not just asking that one fill out a survey, but genuinely putting forth effort into incident resolution.
  • Similar services offer a spotlight approach to their subject matter. It may seem on the surface that ITProTV lacks in variety compared to others. The courses offered by ITProTV are chosen because they are the most widely encountered technologies used in businesses worldwide. This "laser light" approach allows them to focus on what beginners and professionals require.

Cons

  • It's not terrible, but I'd really like to see some improvements in their mobile apps.
  • One of the hosts (I can't think of her name) is somewhat distracting because she seems nervous or lacks confidence. I've wondered at times about the decision to put her in front of the camera.
  • Don Pezet is such a good instructor that I'm disappointed when he is not included in newer content.
  • ITProTV really felt (in the past) like Google once did, a family of individuals working towards the common goal of enriching the experience of the customer. When Wiley became involved, I was concerned that things might change for the worst. So far they haven't, but it is still a concern that ITProTV could eventually lose focus and lose the values that I appreciate.
  • Given lead on international projects that interested me.
  • Increased annual bonus.
  • The potential for growth, maximum flexibility for potential financial improvement.
Obvious focus on quality content, entertaining, more value for the investment (both time and money). I've also used Cybrary, Trainsignal, and some others that I cannot currently recall. That is likely because ITProTV really stands head and shoulders above the others.

The continuous improvements that are functional, practical, and customer focused keep me coming back and also I can feel confident when writing reviews like this or recommending to others. There are few companies these days that I feel comfortable making such statements about.
I've encouraged co-workers and non-coworkers to watch the live streams of ITProTV. Unfortunately, my company currently uses CBT Nuggets (none of the people I've asked like it/utilize it), but those who do take the suggestion often ask the same question: Why do we not use ITProTV instead of CBT?
I met a young man who was in his final year of college pursuing an accounting degree. He asked me about the IT industry. I suggested he look at ITProTV in order to see if there is a subject he's interested in. He immediately signed up, and while working two jobs and going to school, he managed to get his CCNA and pass the Microsoft 70-410 within 6 months. We hired him. If you just want to hone your skills, ITProTV delivers. If you are seeking certifications, ITProTV delivers. The only demographic that I can imagine where it would be unsuited, is simply for those who are ignorant that nearly every industry involves some form of technological understanding. ITProTV is good for end users "non-IT personnel", as well as those supporting end users.

ITProTV Feature Ratings

Course catalog or library
10
Player/Portal
10
Learning content
10
Progress tracking & certifications
10
Learning reporting & analytics
10
Social learning
10

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