Acquia Digital Experience Platform vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquia Digital Experience Platform
Score 7.6 out of 10
N/A
The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management,…N/A
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Acquia Digital Experience PlatformHubSpot CRM
Editions & Modules
No answers on this topic
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
Acquia Digital Experience PlatformHubSpot CRM
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acquia Digital Experience PlatformHubSpot CRM
Top Pros
Top Cons
Features
Acquia Digital Experience PlatformHubSpot CRM
Security
Comparison of Security features of Product A and Product B
Acquia Digital Experience Platform
8.3
49 Ratings
1% above category average
HubSpot CRM
8.3
1311 Ratings
0% below category average
Role-based user permissions8.349 Ratings8.21248 Ratings
Single sign-on capability00 Ratings8.51172 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Acquia Digital Experience Platform
7.8
41 Ratings
6% below category average
HubSpot CRM
-
Ratings
API7.839 Ratings00 Ratings
Internationalization / multi-language7.932 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Acquia Digital Experience Platform
7.8
43 Ratings
2% above category average
HubSpot CRM
-
Ratings
WYSIWYG editor7.431 Ratings00 Ratings
Code quality / cleanliness7.934 Ratings00 Ratings
Admin section7.842 Ratings00 Ratings
Page templates8.030 Ratings00 Ratings
Library of website themes7.826 Ratings00 Ratings
Mobile optimization / responsive design7.928 Ratings00 Ratings
Publishing workflow8.134 Ratings00 Ratings
Form generator7.824 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Acquia Digital Experience Platform
7.4
35 Ratings
2% above category average
HubSpot CRM
-
Ratings
Content taxonomy7.928 Ratings00 Ratings
SEO support6.729 Ratings00 Ratings
Bulk management7.331 Ratings00 Ratings
Availability / breadth of extensions7.732 Ratings00 Ratings
Community / comment management7.526 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.7
1589 Ratings
0% above category average
Customer data management / contact management00 Ratings8.51531 Ratings
Workflow management00 Ratings7.81501 Ratings
Territory management00 Ratings5.0184 Ratings
Opportunity management00 Ratings8.01434 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.21546 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.41048 Ratings
Interaction tracking00 Ratings8.31489 Ratings
Channel / partner relationship management00 Ratings8.2186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.1
1059 Ratings
6% below category average
Case management00 Ratings7.2985 Ratings
Call center management00 Ratings6.8854 Ratings
Help desk management00 Ratings7.3907 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
8.1
1399 Ratings
6% above category average
Lead management00 Ratings8.21320 Ratings
Email marketing00 Ratings8.01331 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.5
1450 Ratings
1% below category average
Task management00 Ratings8.11392 Ratings
Billing and invoicing management00 Ratings6.8722 Ratings
Reporting00 Ratings7.61283 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.5
1418 Ratings
1% below category average
Forecasting00 Ratings7.31118 Ratings
Pipeline visualization00 Ratings7.81347 Ratings
Customizable reports00 Ratings7.41307 Ratings
Customization
Comparison of Customization features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.1
1354 Ratings
6% below category average
Custom fields00 Ratings7.71327 Ratings
Custom objects00 Ratings7.01153 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.4943 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
6.5
896 Ratings
12% below category average
Social data00 Ratings6.4878 Ratings
Social engagement00 Ratings6.6868 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.5
1005 Ratings
3% above category average
Marketing automation00 Ratings7.3998 Ratings
Compensation management00 Ratings7.7655 Ratings
Platform
Comparison of Platform features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
HubSpot CRM
7.9
1192 Ratings
7% above category average
Mobile access00 Ratings7.91192 Ratings
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Acquia Digital Experience PlatformHubSpot CRM
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Score 9.0 out of 10
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Score 9.4 out of 10
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Score 9.0 out of 10
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User Ratings
Acquia Digital Experience PlatformHubSpot CRM
Likelihood to Recommend
8.3
(93 ratings)
8.0
(1633 ratings)
Likelihood to Renew
8.9
(11 ratings)
9.7
(29 ratings)
Usability
7.7
(2 ratings)
7.8
(1480 ratings)
Support Rating
9.0
(5 ratings)
6.6
(23 ratings)
Implementation Rating
9.1
(1 ratings)
7.8
(8 ratings)
Product Scalability
8.1
(73 ratings)
-
(0 ratings)
User Testimonials
Acquia Digital Experience PlatformHubSpot CRM
Likelihood to Recommend
Acquia
It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.
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HubSpot
As I mentioned earlier, HubSpot helps organize the sales leads we contact. It makes it more accessible from the angle that we do not duplicate our work by contacting the same client by two different people. In addition, we can track the work and add reminders to follow up.
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Pros
Acquia
  • It's fast, no lag time
  • Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
  • Platform is very accessible to those who know how to manage the back end software.
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HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
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Cons
Acquia
  • Support responds pretty quickly to critical tickets, but they can be slow to respond on non-urgent items. Some of what we experienced may have been related to a newer ticketing system recently implemented.
  • Standard support covers business days/hours but only critical support is available outside those times. We typically schedule our website updates for the weekend or "off" hours when only critical support is available.
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HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
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Likelihood to Renew
Acquia
We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
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HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
Acquia
It's a great user interface. It's always being updated and I've never noticed a bad update that increased the complexity or reduced
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HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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Support Rating
Acquia
Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
Acquia
It was implemented when I got there. I don't know how it was prior.
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HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
Acquia
We chose Acquia for a much better UI that gave non-analytical marketers and easy to use tool where they could create their own reports. The campaign side of things also had an easier to use UI as well, that made the targeting of audiences much easier.
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HubSpot
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more.
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Scalability
Acquia
The DXP tools can handle millions of requests and can scale automatically to fit your needs. We have clients that use only part of the DXP tools and have a small usage, but even in these cases they see great value in using tools like personalization and CDP.
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HubSpot
No answers on this topic
Return on Investment
Acquia
  • Acquia has helped us to stabilize and optimize our website performance, lowering page load times and dramatically decreasing the frequency of issues experienced by end-users.
  • Acquia SOLR search provided a much-improved search experience on our website.
  • Acquia's PCI-compliant hosting has helped us to remain compliant and cyber-secure.
  • We are working to implement Acquia Site Studio and Acquia Personalization now and expect those to improve our operation agility and ability to drive more relevant experiences to our various website visitors.
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HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.