55 Ratings
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Score 7.7 out of 100
8 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Acquia Digital Experience Platform

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

MadCap Software

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Digital Experience Platform
8.3
MadCap Software
Role-based user permissions
Acquia Digital Experience Platform
8.3
MadCap Software

Platform & Infrastructure

Acquia Digital Experience Platform
8.0
MadCap Software
API
Acquia Digital Experience Platform
8.0
MadCap Software
Internationalization / multi-language
Acquia Digital Experience Platform
8.0
MadCap Software

Web Content Creation

Acquia Digital Experience Platform
8.5
MadCap Software
WYSIWYG editor
Acquia Digital Experience Platform
10.0
MadCap Software
Code quality / cleanliness
Acquia Digital Experience Platform
9.0
MadCap Software
Admin section
Acquia Digital Experience Platform
9.0
MadCap Software
Page templates
Acquia Digital Experience Platform
8.0
MadCap Software
Library of website themes
Acquia Digital Experience Platform
8.0
MadCap Software
Mobile optimization / responsive design
Acquia Digital Experience Platform
9.0
MadCap Software
Publishing workflow
Acquia Digital Experience Platform
9.0
MadCap Software
Form generator
Acquia Digital Experience Platform
6.0
MadCap Software

Web Content Management

Acquia Digital Experience Platform
8.4
MadCap Software
Content taxonomy
Acquia Digital Experience Platform
9.0
MadCap Software
SEO support
Acquia Digital Experience Platform
8.0
MadCap Software
Bulk management
Acquia Digital Experience Platform
8.0
MadCap Software
Availability / breadth of extensions
Acquia Digital Experience Platform
9.0
MadCap Software
Community / comment management
Acquia Digital Experience Platform
8.0
MadCap Software

Pros

Acquia Digital Experience Platform

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

MadCap Software

  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Cameron Michael Rhoads | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

MadCap Software

  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

MadCap Software

No score
No answers yet
No answers on this topic

Usability

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

MadCap Software

MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquia Digital Experience Platform

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

MadCap Software

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Cameron Michael Rhoads | TrustRadius Reviewer

Return on Investment

Acquia Digital Experience Platform

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

MadCap Software

  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
Anonymous | TrustRadius Reviewer

Screenshots

Acquia Digital Experience Platform

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

MadCap Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Digital Experience Platform
7.9
MadCap Software
5.3

Likelihood to Renew

Acquia Digital Experience Platform
10.0
MadCap Software

Usability

Acquia Digital Experience Platform
MadCap Software
3.0

Add comparison