Acquia Digital Experience Platform vs Umbraco CMS

• The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
• Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
• Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
• Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.

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• Plugins - as an open source CMS, Umbraco is very customizable and flexible to the needs of the organization
• Publishing - Umbraco has powerful tools for publishing
• Media hosting

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• Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
• While documentation is robust, it can be difficult to find exactly what you need
• Provided forums are not monitored frequently, and are not as useful as they could be

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• Umbraco can initially be challenging for new users with limited or no development experience. After initial installation, there is a lot more work required to 'see' a site.
• Umbraco isn't stable. For example, even on a fresh new site sometimes you'll get errors when trying to save something in the admin panel. It's not common, but it happens often enough to be annoying.
• No out of the box contact forms. Umbraco sells their forms plugin that we've used in the past, but the plugin is disappointing. It isn't well maintained and it's very buggy. Making a new contact form with the paid plugin can take a lot of time to get everything right (fields, validation, confirmation emails, etc). This is especially frustrating for new users.
• Documentation / resource links frequently 404. Umbraco seems to change their site URLs often enough that, when you encounter an issue, you're likely to find a number of bad links in Google's search results. This makes it difficult to research solutions to a problem.
• Posts often go unanswered or without resolution in their community support forums. Hopefully this will improve as the community grows.
• The update process is clumsy at best. Many people are familiar with the simple WordPress upgrade button for the core and plugins. This doesn't exist at all for Umbraco. Instead, you'll need to select specific files to overwrite and potentially update any old code references.
• Migration between development environments is clumsy. Umbraco offers a premium plugin to address this because, as they state on the premium plugin page, deployments are "complicated, headache-inducing"

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• Our website isn't a revenue generator, so we don't have specific ROI calculations.
• The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
• We have had to invest in some training for our developers to learn Drupal.

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• It's a .net solution and we program in .net so it was faster
• thanks to their good SEO, we have more leads

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