What users are saying about
2 Ratings
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Score 9 out of 100
6 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.
Neal Cornett | TrustRadius Reviewer

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
  • Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
  • Super responsive customer support that fixes things the first time.
Anonymous | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Anonymous | TrustRadius Reviewer

Usability

Acquire.io

No score
No answers yet
No answers on this topic

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.1
Based on 1 answer
The Smith.ai interface is frictionless and their how-to guides will help you make great chat question/answer decisions
Neal Cornett | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.3
Based on 6 answers
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
Neal Cornett | TrustRadius Reviewer

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

Smith.ai Live Website Chat

I have not used other chat services. I use Smith.ai Receptionists and that service from Smith.ai has been flawless, so I went with them for chat as well.
Olivia Sheppard | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Acquire.io Editions & Modules

Additional Pricing Details
When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

Smith.ai Live Website Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Smith.ai Live Website Chat Editions & Modules

Edition
Starter$140 + $71
Basic$300 + $62
Pro$600 + $53
CustomLet us know what you need
  1. per chat after 20
  2. per chat after 50
  3. per chat after 120
Additional Pricing Details
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

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