Acquire.io vs Smith.ai Live Website Chat

Likelihood to Recommend

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.

Read full review

Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.

Read full review

Neal Cornett

President

Sigmategy, Inc.Marketing & Advertising, 1-10 employees

View all 6 answers on this topic

Pros

Acquire is easy to implement and integrate with websites.
Very responsive to new development requests and support.
Acquire is esy to use for both the customer and service agent.

Read full review

Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
Super responsive customer support that fixes things the first time.

Read full review

Verified User

C-Level Executive in Legal

Law Practice Company, 1-10 employees

View all 6 answers on this topic

Cons

The product is stand-alone chat and co-browse, not really omni-channel.
Workforce management features, work distribution and control, could use some improvement.

Read full review

Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.

Read full review

Verified User

C-Level Executive in Legal

Law Practice Company, 1-10 employees

View all 6 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Smith.ai Live Website Chat 9.1

Based on 1 answer

The Smith.ai interface is frictionless and their how-to guides will help you make great chat question/answer decisions

Read full review

Neal Cornett

President

Sigmategy, Inc.Marketing & Advertising, 1-10 employees

View all 1 answers on this topic

Support Rating

Acquire.io 9.0

Based on 1 answer

They are very responsive to inquiries, and quickly make product changes when asked.

Read full review

Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

Smith.ai Live Website Chat 9.3

Based on 6 answers

Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.

Read full review

Neal Cornett

President

Sigmategy, Inc.Marketing & Advertising, 1-10 employees

View all 6 answers on this topic

Alternatives Considered

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.

Read full review

Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

I have not used other chat services. I use Smith.ai Receptionists and that service from Smith.ai has been flawless, so I went with them for chat as well.

Read full review

Olivia Sheppard

Attorney

Olivia Sheppard Attorney at Law, PLLCLaw Practice, 1-10 employees

View all 6 answers on this topic

Return on Investment

Acquire gave us chat as a service channel.
It gave us insight and details on long-standing, but hard to prove, website concerns.

Read full review

Brad Tharp

Vice President, Product

Elevate CreditFinancial Services, 501-1000 employees

View all 1 answers on this topic

Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).

Read full review

Verified User

C-Level Executive in Legal

Law Practice Company, 1-10 employees

View all 6 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Acquire.io Editions & Modules

—

Additional Pricing Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Smith.ai Live Website Chat Editions & Modules

Edition

Starter	$140 + $7¹
Basic	$300 + $6²
Pro	$600 + $5³
Custom	Let us know what you need

per chat after 20
per chat after 50
per chat after 120

Additional Pricing Details

All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

Acquire.io vs Smith.ai Live Website Chat

Acquire.io

Smith.ai Live Website Chat

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Acquire.io Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Smith.ai Live Website Chat Editions & Modules

Edition

Additional Pricing Details

Add comparison