Acronis Advanced Backup vs. Datto Backupify

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acronis Advanced Backup
Score 7.5 out of 10
N/A
Acronis Advanced Backup (or formerly Acronis Backup Cloud) is a Backup-as-a-Service solution for Service Providers, available to add to Acronis Cyber Protect Cloud.N/A
Backupify
Score 8.1 out of 10
N/A
Backupify, a solution from Datto, provides SaaS backup for G Suite, Office 365, and Salesforce.N/A
Pricing
Acronis Advanced BackupDatto Backupify
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acronis Advanced BackupBackupify
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Acronis Advanced BackupDatto Backupify
Top Pros
Top Cons
User Ratings
Acronis Advanced BackupDatto Backupify
Likelihood to Recommend
9.0
(9 ratings)
3.2
(3 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.6
(6 ratings)
5.0
(1 ratings)
User Testimonials
Acronis Advanced BackupDatto Backupify
Likelihood to Recommend
Acronis
Acronis Backup Cloud is suited for backing up Windows Servers. Downtime is greatly decreased by using their virtualization options. You will need a Hyper-V enabled computer to virtualize, though, but this can be one of your general-use workstations. A Windows 10 Pro machine with 16 GB of RAM would do it for you. Or, if you have Macs that need to be backed up, you can do that as well. You can grab either full volume images, or files/folders. I can't really think of a scenario that you would not want Acronis Backup Cloud, except pre-Server 2012 OS's, since virtualization isn't supported on those older systems.
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Datto Inc
In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.
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Pros
Acronis
  • Single pane of glass for managing customer tenants
  • Quick and reliable backup recovery
  • Both onsite and offsite backup destinations are supported
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Datto Inc
  • Restoration of files/emails.
  • Searchable.
  • Restore to another user.
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Cons
Acronis
  • No option for on premises hardware BDR. This means recovery restorations rely on self-supplied hardware performance.
  • License per machine can get costly if large number of computers or servers.
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Datto Inc
  • Improved UI.
  • Improved Wizard to start initial sync.
  • Improved search.
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Likelihood to Renew
Acronis
The cost savings we realized from moving to this software has us hooked - it does everything we need it to do on a very high level (virtualization, for example) and is very low cost for us.
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Datto Inc
No answers on this topic
Support Rating
Acronis
We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.
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Datto Inc
So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.
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Alternatives Considered
Acronis
We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.
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Datto Inc
The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.
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Return on Investment
Acronis
  • It's been a great investment especially knowing our data is protected.
  • We no longer worry about upgrade storage hardware or devices.
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Datto Inc
  • Inexpensive cost for the peace of mind.
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