What users are saying about
53 Ratings
18 Ratings
53 Ratings
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Score 6.4 out of 100
18 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
FollowUp CRM
9.1
Customer data management / contact management
Act! CRM
FollowUp CRM
10.0
Workflow management
Act! CRM
FollowUp CRM
10.0
Territory management
Act! CRM
FollowUp CRM
6.1
Opportunity management
Act! CRM
FollowUp CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
FollowUp CRM
10.0
Contract management
Act! CRM
FollowUp CRM
10.0
Quote & order management
Act! CRM
FollowUp CRM
8.9
Interaction tracking
Act! CRM
FollowUp CRM
10.0
Channel / partner relationship management
Act! CRM
FollowUp CRM
7.2

Customer Service & Support

Act! CRM
FollowUp CRM
10.0
Case management
Act! CRM
FollowUp CRM
10.0
Call center management
Act! CRM
FollowUp CRM
10.0
Help desk management
Act! CRM
FollowUp CRM
10.0

Marketing Automation

Act! CRM
FollowUp CRM
10.0
Lead management
Act! CRM
FollowUp CRM
10.0
Email marketing
Act! CRM
FollowUp CRM
10.0

CRM Project Management

Act! CRM
FollowUp CRM
9.5
Task management
Act! CRM
FollowUp CRM
10.0
Billing and invoicing management
Act! CRM
FollowUp CRM
8.4
Reporting
Act! CRM
FollowUp CRM
10.0

CRM Reporting & Analytics

Act! CRM
FollowUp CRM
9.7
Forecasting
Act! CRM
FollowUp CRM
9.0
Pipeline visualization
Act! CRM
FollowUp CRM
10.0
Customizable reports
Act! CRM
FollowUp CRM
10.0

Customization

Act! CRM
FollowUp CRM
9.8
Custom fields
Act! CRM
FollowUp CRM
10.0
Custom objects
Act! CRM
FollowUp CRM
9.0
Scripting environment
Act! CRM
FollowUp CRM
10.0
API for custom integration
Act! CRM
FollowUp CRM
10.0

Security

Act! CRM
FollowUp CRM
10.0
Single sign-on capability
Act! CRM
FollowUp CRM
10.0
Role-based user permissions
Act! CRM
FollowUp CRM
10.0

Social CRM

Act! CRM
FollowUp CRM
10.0
Social data
Act! CRM
FollowUp CRM
10.0
Social engagement
Act! CRM
FollowUp CRM
10.0

Integrations with 3rd-party Software

Act! CRM
FollowUp CRM
7.7
Marketing automation
Act! CRM
FollowUp CRM
10.0
Compensation management
Act! CRM
FollowUp CRM
5.5

Platform

Act! CRM
FollowUp CRM
10.0
Mobile access
Act! CRM
FollowUp CRM
10.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FollowUp CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
FollowUp CRM
10.0

Likelihood to Renew

Act! CRM
1.0
FollowUp CRM

Usability

Act! CRM
1.3
FollowUp CRM

Support Rating

Act! CRM
5.2
FollowUp CRM

Implementation Rating

Act! CRM
1.0
FollowUp CRM

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