What users are saying about
34 Ratings
16 Ratings
34 Ratings
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Score 8.2 out of 100
16 Ratings
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Score 5.8 out of 100

Feature Set Ratings

  • ActiveCollab ranks higher in 1 feature set: Project Management
  • Upland PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

7.4

ActiveCollab

74%
3.7

Upland PSA

37%
ActiveCollab ranks higher in 12/14 features

Task Management

9.0
90%
11 Ratings
3.0
30%
4 Ratings

Resource Management

7.0
70%
7 Ratings
3.0
30%
3 Ratings

Gantt Charts

8.8
88%
6 Ratings
8.0
80%
1 Rating

Scheduling

6.3
63%
10 Ratings
3.0
30%
2 Ratings

Workflow Automation

7.0
70%
1 Rating
2.0
20%
3 Ratings

Team Collaboration

8.0
80%
12 Ratings
1.0
10%
3 Ratings

Support for Agile Methodology

7.0
70%
7 Ratings
7.9
79%
2 Ratings

Support for Waterfall Methodology

7.0
70%
1 Rating
6.9
69%
2 Ratings

Document Management

8.1
81%
7 Ratings
2.0
20%
3 Ratings

Email integration

8.4
84%
8 Ratings
2.0
20%
3 Ratings

Mobile Access

3.0
30%
9 Ratings
4.5
45%
2 Ratings

Timesheet Tracking

9.9
99%
8 Ratings
2.0
20%
5 Ratings

Change request and Case Management

8.8
88%
7 Ratings
5.2
52%
3 Ratings

Budget and Expense Management

5.9
59%
6 Ratings
1.0
10%
5 Ratings

Professional Services Automation

7.5

ActiveCollab

75%
10.0

Upland PSA

100%
ActiveCollab ranks higher in 2/4 features

Quotes/estimates

6.9
69%
7 Ratings
N/A
0 Ratings

Invoicing

6.9
69%
6 Ratings
10.0
100%
1 Rating

Project & financial reporting

8.4
84%
6 Ratings
10.0
100%
1 Rating

Integration with accounting software

7.9
79%
4 Ratings
N/A
0 Ratings

Attribute Ratings

  • ActiveCollab is rated higher in 1 area: Likelihood to Recommend
  • Upland PSA is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.0

ActiveCollab

80%
12 Ratings
1.0

Upland PSA

10%
10 Ratings

Likelihood to Renew

ActiveCollab

N/A
0 Ratings
7.0

Upland PSA

70%
6 Ratings

Usability

ActiveCollab

N/A
0 Ratings
8.0

Upland PSA

80%
1 Rating

Support Rating

7.1

ActiveCollab

71%
6 Ratings
9.0

Upland PSA

90%
2 Ratings

Implementation Rating

ActiveCollab

N/A
0 Ratings
9.0

Upland PSA

90%
2 Ratings

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well 1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy. 2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote. 4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page. 5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etc Scenarios where ActiveCollab did not work well 1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that. 2) Sorting capability is not their under invoicing 3) It did not work well for larger teams 4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












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Upland Software

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Read full review

Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
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Upland Software

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
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Cons

ActiveCollab

  • Does not maintain default categories for tasks
  • Makes information difficult to share with others not on AC
  • Relies on other people to track their time correctly in categories for estimates
  • Mobile app is very hard to use and not user-friendly if you are working with multiple projects
Read full review

Upland Software

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Pricing Details

ActiveCollab

Starting Price

$7 per member/per month

Editions & Modules

ActiveCollab editions and modules pricing
EditionModules
Self-Hosted Plan$999.001
ActiveCollab Project Management$7.002

Footnotes

  1. license
  2. per member/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $6.25

Additional Details

Upland PSA

Starting Price

$15 per month

Editions & Modules

Upland PSA editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ActiveCollab

    No answers on this topic

    Upland Software

    I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
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    Usability

    ActiveCollab

    No answers on this topic

    Upland Software

    I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
    Read full review

    Support Rating

    ActiveCollab

    We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.
    Read full review

    Upland Software

    The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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    Implementation Rating

    ActiveCollab

    No answers on this topic

    Upland Software

    The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
    Read full review

    Alternatives Considered

    ActiveCollab

    ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.
    Read full review

    Upland Software

    The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
    Read full review

    Return on Investment

    ActiveCollab

    • Allows our team to stay organized and keep conversations on tasks.
    • The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.
    • Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).
    Read full review

    Upland Software

    • Increased time tracking accuracy
    • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
    • increased awareness of project pain points and successes
    Read full review

    Screenshots

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