Great option for small businesses
Nancy Ross profile photo
November 20, 2019

Great option for small businesses

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ActiveCollab

ActiveCollab is used by the client services department for communication with clients regarding their projects. Having a centralized platform for reviews allows all parties to be included in discussions and questions about their services.
  • Easily add clients as guests and control the amount of access.
  • Clients can start discussions and respond to existing discussions via email.
  • Discussions have good formatting options to allow for improved readability.
  • Individual comments cannot be linked to. This makes it more difficult to reference a comment or question.
  • Unnecessary features cannot be turned off. Since we use it primarily for communication, it would be ideal to turn off tasks etc. that are not needed or be able to move discussions as the first screen.
  • There isn't an easy way to set up different projects under the same client.
  • A central communication portal is used to keep all members of the team informed as to the status of specific projects. All staff have access to read past discussions to enable contribution to the current discussion.
  • We have found it difficult to get our clients to adopt usage of ActiveCollab for communication on a reliable basis.
  • The cost per person is high when using it as a communication center.
ActiveCollab has similar features to Basecamp for both project management and communication purposes. However, Basecamp has a better interface for organization of projects within clients and allows for linking to specific comments. However, ActiveCollab is more affordable than Basecamp for businesses just starting out and/or a smaller team as they offer a lower cost entry level.
We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.

Do you think ActiveCollab delivers good value for the price?

Yes

Are you happy with ActiveCollab's feature set?

Yes

Did ActiveCollab live up to sales and marketing promises?

Yes

Did implementation of ActiveCollab go as expected?

Yes

Would you buy ActiveCollab again?

Yes

ActiveCollab is more suited for people looking for project management software since the tasks and project management tools are the primary focus. The time tracking and invoicing components are valuable for this. It is less useful as a communication portal as the project management features actually get in the way and hamper the usability.

ActiveCollab Feature Ratings

Task Management
Not Rated
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Team Collaboration
6
Support for Agile Methodology
Not Rated
Document Management
Not Rated
Email integration
7
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated