What users are saying about
22 Ratings
22 Ratings
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Score 8.7 out of 100
6 Ratings
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Score 9 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. is one of the greatest CRM tools that I have used and which is affordable. If you are looking for a CRM solution that helps you with your marketing automation, Sales cycle activities, and Customer service platform, Engage Bay is one of the best platforms to use and achieve all these activities in one platform. Both your Sales and Marketing team can easily access all this information and can work well and in transparency together.
Brendan Chingomanje | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
EngageBay Inc.
8.4
Customer data management / contact management
ADAPTcrm
8.5
EngageBay Inc.
8.8
Workflow management
ADAPTcrm
9.5
EngageBay Inc.
7.8
Territory management
ADAPTcrm
8.5
EngageBay Inc.
9.0
Opportunity management
ADAPTcrm
8.5
EngageBay Inc.
9.2
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
EngageBay Inc.
8.6
Contract management
ADAPTcrm
9.0
EngageBay Inc.
7.2
Quote & order management
ADAPTcrm
9.5
EngageBay Inc.
8.4
Interaction tracking
ADAPTcrm
8.0
EngageBay Inc.
9.2
Channel / partner relationship management
ADAPTcrm
9.0
EngageBay Inc.
7.8

Customer Service & Support

ADAPTcrm
9.2
EngageBay Inc.
9.2
Case management
ADAPTcrm
9.5
EngageBay Inc.
8.8
Call center management
ADAPTcrm
9.0
EngageBay Inc.
10.0
Help desk management
ADAPTcrm
9.0
EngageBay Inc.
8.8

Marketing Automation

ADAPTcrm
8.7
EngageBay Inc.
9.4
Lead management
ADAPTcrm
9.0
EngageBay Inc.
9.2
Email marketing
ADAPTcrm
8.5
EngageBay Inc.
9.6

CRM Project Management

ADAPTcrm
9.0
EngageBay Inc.
9.0
Task management
ADAPTcrm
9.5
EngageBay Inc.
8.4
Billing and invoicing management
ADAPTcrm
8.5
EngageBay Inc.
10.0
Reporting
ADAPTcrm
9.0
EngageBay Inc.
8.6

CRM Reporting & Analytics

ADAPTcrm
9.0
EngageBay Inc.
8.7
Forecasting
ADAPTcrm
9.0
EngageBay Inc.
8.2
Pipeline visualization
ADAPTcrm
8.5
EngageBay Inc.
9.2
Customizable reports
ADAPTcrm
9.5
EngageBay Inc.
8.6

Customization

ADAPTcrm
8.5
EngageBay Inc.
8.1
Custom fields
ADAPTcrm
8.5
EngageBay Inc.
8.0
Custom objects
ADAPTcrm
8.0
EngageBay Inc.
7.2
Scripting environment
ADAPTcrm
8.5
EngageBay Inc.
9.0
API for custom integration
ADAPTcrm
9.0
EngageBay Inc.
8.2

Security

ADAPTcrm
8.7
EngageBay Inc.
9.0
Single sign-on capability
ADAPTcrm
9.0
EngageBay Inc.
9.2
Role-based user permissions
ADAPTcrm
8.5
EngageBay Inc.
8.8

Social CRM

ADAPTcrm
8.5
EngageBay Inc.
8.5
Social data
ADAPTcrm
9.0
EngageBay Inc.
8.6
Social engagement
ADAPTcrm
8.0
EngageBay Inc.
8.4

Integrations with 3rd-party Software

ADAPTcrm
8.7
EngageBay Inc.
8.1
Marketing automation
ADAPTcrm
9.0
EngageBay Inc.
9.2
Compensation management
ADAPTcrm
8.5
EngageBay Inc.
7.0

Platform

ADAPTcrm
8.5
EngageBay Inc.
8.2
Mobile access
ADAPTcrm
8.5
EngageBay Inc.
8.2

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

EngageBay Inc.

  • Email Sequences
  • Appointment Scheduling
  • Creating web forms that helps capturing online leads
  • Email marketing
Prince Chemhuru | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

EngageBay Inc.

  • EngageBay Inc. does not really have tools that could help sales and marketing teams with training or coaching
  • EngageBay Inc. could always improve in terms of integrations to make the tracking or information and sourcing of information easier.
Brendan Chingomanje | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. 9.6
Based on 2 answers
The reason why I gave Engagebay this rating is because I haven't found any software so far that has everything in one place. Is a CRM that is easy to use for marketers and sales teams. With automation you no longer need to manually store and keep all my leads, prospects, and customers in a spreadsheet, which is time-consuming and doesn't give you enough time to focus on the most essential things.
Prince Chemhuru | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. 9.2
Based on 2 answers
They have always been on standby to help me and my team with any problems we might have
Brendan Chingomanje | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

EngageBay Inc.

The reason why I choose Engagebay is that it has a lot of functionalities. It can do a lot and these days to have software that has everything in one place it's a big deal that sets it aside from others and it also saves you time to have everything in one place. With other software's you will be logging in and out to different software.
Prince Chemhuru | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

EngageBay Inc.

  • We have received a good ROI because of EngageBay Inc. It is affordable in the first place and has helped a lot in managing our contacts and deals
  • It has made it easier for us to store information and to do all calls with the Engage Bay integration Twilio and also send and receive SMSs and WhatsApp messages.
Brendan Chingomanje | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

EngageBay Inc.

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
EngageBay Inc.
8.6

Usability

ADAPTcrm
9.0
EngageBay Inc.
9.6

Support Rating

ADAPTcrm
9.0
EngageBay Inc.
9.2

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