What users are saying about
21 Ratings
21 Ratings
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Score 8.5 out of 100
7 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Platform
  • EngageBay Inc. ranks higher in 3 feature sets: Marketing Automation, Security, Integrations with 3rd-party Software
  • ADAPTcrm and EngageBay Inc. are tied in 1 feature set: CRM Project Management

Sales Force Automation

8.9

ADAPTcrm

89%
8.2

EngageBay Inc.

82%
ADAPTcrm ranks higher in 7/9 features

Customer data management / contact management

8.6
86%
3 Ratings
10.0
100%
1 Rating

Workflow management

9.6
96%
3 Ratings
10.0
100%
1 Rating

Territory management

8.6
86%
3 Ratings
N/A
0 Ratings

Opportunity management

8.6
86%
3 Ratings
8.0
80%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
5.0
50%
1 Rating

Contract management

9.0
90%
3 Ratings
8.0
80%
1 Rating

Quote & order management

9.6
96%
3 Ratings
N/A
0 Ratings

Interaction tracking

8.1
81%
3 Ratings
8.0
80%
1 Rating

Channel / partner relationship management

9.0
90%
3 Ratings
N/A
0 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%
8.5

EngageBay Inc.

85%
ADAPTcrm ranks higher in 2/3 features

Case management

9.6
96%
3 Ratings
7.0
70%
1 Rating

Call center management

9.0
90%
3 Ratings
N/A
0 Ratings

Help desk management

9.0
90%
3 Ratings
10.0
100%
1 Rating

Marketing Automation

8.8

ADAPTcrm

88%
10.0

EngageBay Inc.

100%
EngageBay Inc. ranks higher in 2/2 features

Lead management

9.0
90%
3 Ratings
10.0
100%
1 Rating

Email marketing

8.6
86%
3 Ratings
10.0
100%
1 Rating

CRM Project Management

9.0

ADAPTcrm

90%
9.0

EngageBay Inc.

90%
ADAPTcrm ranks higher in 2/3 features

Task management

9.6
96%
3 Ratings
10.0
100%
1 Rating

Billing and invoicing management

8.6
86%
3 Ratings
8.0
80%
1 Rating

Reporting

9.0
90%
3 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
7.5

EngageBay Inc.

75%
ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
N/A
0 Ratings

Pipeline visualization

8.6
86%
3 Ratings
8.0
80%
1 Rating

Customizable reports

9.6
96%
3 Ratings
7.0
70%
1 Rating

Customization

8.6

ADAPTcrm

86%
7.5

EngageBay Inc.

75%
ADAPTcrm ranks higher in 3/4 features

Custom fields

8.6
86%
3 Ratings
10.0
100%
1 Rating

Custom objects

8.1
81%
3 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
3 Ratings
5.0
50%
1 Rating

API for custom integration

9.0
90%
2 Ratings
N/A
0 Ratings

Security

8.8

ADAPTcrm

88%
10.0

EngageBay Inc.

100%
EngageBay Inc. ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.7
87%
3 Ratings
10.0
100%
1 Rating

Social CRM

8.6

ADAPTcrm

86%

EngageBay Inc.

Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
N/A
0 Ratings

Social engagement

8.1
81%
3 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
9.0

EngageBay Inc.

90%
ADAPTcrm ranks higher in 1/2 features

Marketing automation

9.0
90%
3 Ratings
10.0
100%
1 Rating

Compensation management

8.6
86%
2 Ratings
8.0
80%
1 Rating

Platform

8.6

ADAPTcrm

86%
5.0

EngageBay Inc.

50%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.6
86%
2 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • EngageBay Inc. is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
10.0

EngageBay Inc.

100%
1 Rating

Usability

9.0

ADAPTcrm

90%
2 Ratings
10.0

EngageBay Inc.

100%
1 Rating

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
10.0

EngageBay Inc.

100%
1 Rating

Likelihood to Recommend

ADAPT Software Applications, Inc.

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Read full review

EngageBay Inc.

I would absolutely recommend EngageBay to any customer looking to switch from Marketo or Salesforce that wanted a cheaper solution while still highly effective. Those platforms require hands-on integration consultants and full-time employees that know how to handle those CRMs. This CRM is easy to use for any beginner marketer.
Read full review

Pros

ADAPT Software Applications, Inc.

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Read full review

EngageBay Inc.

  • Lead / customer tracking
  • Automated emails
  • Automations
Read full review

Cons

ADAPT Software Applications, Inc.

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review

EngageBay Inc.

  • Landing pages
  • Livechat feature
  • Lead/customer integration
Read full review

Pricing Details

ADAPTcrm

Starting Price

$0

Editions & Modules

ADAPTcrm editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    EngageBay Inc.

    Starting Price

    $0

    Editions & Modules

    EngageBay Inc. editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ADAPT Software Applications, Inc.

      Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
      Read full review

      EngageBay Inc.

      EngageBay's incredibly easy to use. I was able to pick up the CRM and start using right away with little issues. Anyone with basic CRM knowledge should be able to get started on EngageBay easy. Their customer service team also makes onboarding very easy and will work with you on any issue.
      Read full review

      Support Rating

      ADAPT Software Applications, Inc.

      CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
      Read full review

      EngageBay Inc.

      Their support team is incredibly response, with a livechat option anytime during business hours. I was able to work with them on a variet of issues and they were extremely hands-on. The same reps are always there and friendly and ready to work with. There isn't a CRM that has better customer service.
      Read full review

      Alternatives Considered

      ADAPT Software Applications, Inc.

      ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
      Read full review

      EngageBay Inc.

      Salesforce and Marketo are the strongest CRM products out there in the space. The drawback they have is that they are immensely expensive and complex to set-up / use. Salesforce is extremely complex, especially when using in conjunction with Pardot. EngageBay is simple, easy to use, and easy to build from. And their customer service is far more responsive than those platforms.
      Read full review

      Return on Investment

      ADAPT Software Applications, Inc.

      • It has resulted in growth of our company.
      • It has enabled to make more connections in market.
      • It has proved as a time saver for us.
      • Its cost has a major negative impact on us.
      Read full review

      EngageBay Inc.

      • Improved lead management and helped build lead data by 4-5x in size
      • Helped improve investor base with 100-150% growth in investors by year 1
      • Generated dozens of calendar invites to call potential investors in first year
      Read full review

      Add comparison