Adobe Acrobat Reader vs. OpenText XM Fax

After creating a document, converting it into Adobe Acrobat Reader is usually very easy for storage in my computer, sending/sharing via emails, etc. This also saves a significant amount of unnecessary printing and paper waste, which is great for reducing waste. I don't have to worry about not having the right software/app to view, edit, and share with anyone.

Incentivized

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• It has all the tools that individuals need for reading/doing light editing of PDF files.
• It is the most secure PDF reader on the market, and it tends to get patched with timely updates on a regular basis.
• It usually works very well, as far as the software itself. It doesn't crash a lot, or is particularly an error prone software platform.

Incentivized

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• Being able to add image "stamps" to a document is a little tricky as the stamp has to already be in PDF format (at least on Mac) to work. This mean you have to convert the image to PDF before you can use it as a stamp.
• Being only able to save one signature and one set of initials is a bit of a pain but you can actually use stamps if you need different versions frequently used scribbles for various reasons. The stamp won't secure the document and prevent future changes the same way the signature would though.
• All of the other features you might want to use are only included with Acrobat Pro but the options are all displayed in the Reader app. When clicked they will offer the free trial that leads to a paid subscription. This is more of an annoyance but you can't fault Adobe for trying to make a sale.

Incentivized

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

To be honest, I do not have any say in the renewal of Adobe Acrobat Reader DC. It is managed at an enterprise level, and the decision to renew or not renew is handled well above my pay grade as an external consultant.

Incentivized

Again, Adobe Creative Suite is widely used and backed by an industry leader, making the experience very familiar and common for anyone who has used a PDF and wants more features to interact with it. It also makes copy text a lot easier than just previewing the file.

The application is pretty much "plug and play"

Incentivized

We have reviewed DocuSign in comparison to [Adobe] Acrobat Reader [DC's] e-sign capabilities. We found that DocuSign has more robust options when creating contracts and consent capabilities. DocuSign's online UI is much more suited to this type of task as well. However, we decided to stick with [Adobe] Acrobat Reader DC because of the price (DocuSign is more expensive) and we felt we didn't need all of the bells and whistles for contract signature and consent.

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• It's available for free, so there is no excuse to not install
• Contains features that you would normally have to pay for in competitor software, so it has a positive impact on ROI
• Reduces the amount of printing
• Decreases the amount of time spent on regulatory and governance documentation

Incentivized

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)