TrustRadius

Adobe Customer Journey Analytics vs. OpenText Core Experience Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Customer Journey Analytics
Score 8.5 out of 10
N/A
Adobe's Customer Journey Analytics is a service built on Adobe Experience Platform that lets the user join all data from every channel into a single interface for real-time, omnichannel analysis and visualization, allowing users to make better decisions with a holistic view of the business and the context behind every customer action.N/A
OpenText Core Experience Insights
Score 6.8 out of 10
N/A
OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A
Pricing
Adobe Customer Journey AnalyticsOpenText Core Experience Insights
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Adobe Customer Journey AnalyticsOpenText Core Experience Insights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Adobe Customer Journey AnalyticsOpenText Core Experience Insights
Top Pros
Top Cons
Best Alternatives
Adobe Customer Journey AnalyticsOpenText Core Experience Insights
Small Businesses
Ortto
Ortto
Score 8.8 out of 10
Ortto
Ortto
Score 8.8 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe Customer Journey AnalyticsOpenText Core Experience Insights
Likelihood to Recommend
10.0
(1 ratings)
6.6
(5 ratings)
User Testimonials
Adobe Customer Journey AnalyticsOpenText Core Experience Insights
Likelihood to Recommend
Adobe
It is a good tool to check on the customer journey. Involving them directly and provision of support. Secondly, it is an analytical tool that will manage all your complex data help in analytics, and create very friendly reports. The user interface is friendly but the features are not that easy to comprehend.
Pramit Sharma | TrustRadius Reviewer
Pramit Sharma
Team Manager
Read full review
OpenText
OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it.
Verified User
Anonymous
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Pros
Adobe
  • Data extraction is done accurately and too fast.
  • Reporting and creation of different segments to solve that.
  • Allowing support in different dashboards is also an added advantage.
Pramit Sharma | TrustRadius Reviewer
Pramit Sharma
Team Manager
Read full review
OpenText
  • Helps to determine our lead scoring
  • Captures analytics accurately from multiple channels
  • Helps us to visualize at what point leads will turn into sales
Verified User
Anonymous
Read full review
Cons
Adobe
  • Just a bit complex to comprehend.
Pramit Sharma | TrustRadius Reviewer
Pramit Sharma
Team Manager
Read full review
OpenText
  • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
Russell Pabon | TrustRadius Reviewer
Russell Pabon
Digital Marketing Manager
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Alternatives Considered
Adobe
No answers on this topic
OpenText
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities
Verified User
Anonymous
Read full review
Return on Investment
Adobe
  • Making complex data solutions manageable.
  • The solution to email traffic.
  • Linking data with different sources has been made easier.
Pramit Sharma | TrustRadius Reviewer
Pramit Sharma
Team Manager
Read full review
OpenText
  • No changes till now, as we do not have used it long enough
Verified User
Anonymous
Read full review
ScreenShots