ADP TotalSource vs. TimeCamp

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

TimeCamp is comparable to all other time tracking apps. It predominantly depends on your specific use case and if the UX works for you if TimeCamp will be a good fit. Personally, I found the software not super intuitive and I think that was a big turn off.

Incentivized

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• TimeCamp does what it is made to do and it does it very well. It allows multiple levels of billing rates and does a great job tracking.
• TImeCamp does take a little bit of time to set up, but that is no different than any other tool. The interface is easily understandable so the configuration goes pretty quickly.

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• TimeCamp is a little bit expensive. It needs overall improvement in all tools. Moreover, the mobile version is not as useful as the web version of TimeCamp.
• Other than that, customer service needs more attention and requires more improvement.
• Also, I feel like that if there are more features of TimeCamp then it would be better.

Incentivized

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

I am giving support a rating of 8 but that is quite arbitrary. Honestly, we have never had the need to contact support for any reason. There has not been a situation where we became stuck and could not figure out how to work through it. Sign up was easy and billing is like clockwork so there has been no need to contact billing support. I think this is a testament to the ease of use of TimeCamp.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

TimeCamp
is distinctive and virtuous because it provides a flexible payment system with
a free plan to make it even more attractive, it simply provides the essential
alternatives in our work processes, and the customer service team executes its
work very effectively and with a positive attitude positive.

Incentivized

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• TimeCamp sheets help teams be agile and efficient by avoiding administrative overhead.
• TimeCamp makes it easy to forecast project budgets and track how much time is spent on various activities.
• TimeCamp improves overall productivity by allocating resources to relevant activities.
• We use TimeCamp to work more efficiently on all elements of a project.
• TimeCamp can be used to track staff attendance and manage absences.
• TimeCamp's billing approach is simple and comprehensive for our clients.

Incentivized