ADP VirtualEdge vs. ICIMS Hire

ADP VirtualEdge is undoubtedly the platform that any company needs to be able to keep an exact control of the candidates and the performance of each one of them. It is important to note that ADP VirtualEdge allows the monitoring of candidates and new employees, which makes it easier to know if the new employee is meeting the skills presented in the interview. This platform has a complete order for all the résumés received and provides complete management for the new applications of candidates for a specific position. I would recommend it without a doubt, it has quick benefits.

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When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.

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• Previously, it was more difficult to store all the resumes that we received, since there were many candidates for the jobs that we had open in our company, however, ADP VirtualEdge gave me a better handling of resumes, the platform stores all the resumes in chronological order Resumes received and this makes it easier to read each of these.
• I love the duplicate candidate prevention function, sometimes people make mistakes when applying for a job and this causes the application to be duplicated, this platform performs this process automatically and prevents duplicate applications, it is fantastic.
• It has an excellent integration with my social networks, which helps me to be able to make publications of the available jobs and also allows me to see details in real-time of the applications that I have received from those publications in my social networks.
• It provides me with a section where I can manage all the interviews. For me, it is one of the most important functions since I can have a much higher order for the interviews that I have scheduled.

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• My favorite: Workflow Auto-Process Rules. When moving a candidate to the "Phone Screen" stage, the system can automatically trigger a text message to them with a link to my calendar. Once they pick a time, it sends the calendar invite to both of us and attaches their resume for me.
• It eliminates the manual emailing, making the company look incredibly fast and organized to the candidate.
• The simplicity with which you are able to navigate the tooling. Very intuitive, requires little training and troubleshooting. At a prior company we were using a robust system which took me weeks to navigate and learn. As a hiring manager, this is such a drag as I am not constantly hiring people to keep the skills fresh.
• ICIMS Hire is great at reporting on past applications. Whenever I have a new opening on the team, instead of spending ad money on social, I go dig for "star candidates" that applied 1 year ago, for example, and start there. I personally hired a returning candidate this way which is such a great relationship builder with possible future candidates.

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• One of the things I don't like about ADP VirtualEdge is that it doesn't allow me to conduct interviews online. Many other platforms that I have used in the past allowed me to conduct interviews online without having to do it in person. With the current problems due to COVID-19, this has become a very important functionality that ADP VirtualEdge does not offer me, since online interviews would be an option to avoid physical contact.

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• It is a little difficult to track internal applicants that are already active with our company.
• Some of the fields when hiring an employee are a little difficult to change.
• Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.

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We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.

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The platform is intuitive once configured and makes managing candidate pipelines, status updates, and communication straightforward. However, certain tasks—like custom reporting, bulk updates, and navigating between modules can feel a bit cumbersome and could benefit from a more modern interface. Overall, it’s reliable and effective for structured, high-volume recruiting environments like federal hiring.

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There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.

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We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

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Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.

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I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

I wasn't involved with the implementation. It was before my time

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ADP VirtualEdge is more specifically [for] applicant tracking and hiring whereas Workforce Now is more for human resources management. It is more specifically targeted to hiring instead of general management. It is also less supported and can take longer to get it help. Overall, it is comparable to other lower tier products.

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Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.

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iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

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• We are able to hire more qualified people for each new job in our company. The quality of employees progressively improved as we hired people with better skills and better job ideas.
• Ease of managing candidate resumes and applications, there was no need for a manual process to manage candidates.
• Quick recruitment. Previously, it took us a long time to analyze and visualize the applications of new candidates. With ADP VirtualEdge we can have a faster recruitment thanks to the fact that this system automatically orders the candidates with the best skills.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It makes it so much easier to keep the recruit engaged and informed about what is going on in the process.
• I can speak to multiple people at one time which saves me time in the long run
• I can keep a record of every time I have had a conversation with a recruit and what was said in those conversations.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info