ADP WorkForce Suite vs. Workday Workforce Management

EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.

Workday has solved many organizational needs we have from tracking time and attendance, performance and goals, compliance trainings, benefits and so much more. It is easy to adjust schedules, assign attendance points, run reports and more to keep up with employee performance. Being able to source new employees (in and out of the network) all within the same platform that we track time and benefits helps solve many needs in just one easy to use platform.

Incentivized

• A lot flexibility in configuration of the system
• works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty.
• They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable.
• Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template

• Collaborate with HR on completed tasks
• Review and Submit Timesheets for staff
• Submit personal time off for supervisors to review and approve or decline.

Incentivized

• Difficult to use
• Retroactive adjustments must be made by an administrator
• Delegation of duties must be done by an adminstrator
• Data must be exported and then imported into pay system, does not support interface
• Product has not changed or been updated in 4+ years

Incentivized

• The tasks function is somewhat clunky, and its hard to see who the task is sent to next in order to follow up with them.
• In-process referrals don't always show up in the "My Referrals" tab
• Filters on tasks don't always work.

Incentivized

After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.

The UI is intimidating for a lot of people. You have to get used to where to click and search for specific information. What we have found that works is to have new hires sit with seasoned employees for tips and tricks on how to maneuver around in the system efficiently. It is important that new hires know from the start specific resources that they will need to access in using WFM daily and hone in on those skills and locations of data needed. Starting off, our experience shows that it's better to focus on the minimum tools and learn those well and build knowledge from there to make it less intimidating

Incentivized

Extremely knowledgeable staff that truly care about our business processes

EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.

The only other tool I have used was paylocity. Paylocity is a great tool as well and is more user friendly, however it is not for as big of organizations as Workday is. I would say if you are under 1k employees go with Paylocity as it will be less expensive and has everything you need with a user friendly experience. Workday is great for larger orgs but doesn’t have as much of a user friendly experience

Incentivized

• EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review.

• Workday Workforce Management has lowered the amount of time team members have to go to HR for questions.
• The approval process for reimbursement is lightning fast.
• I am no longer requested to research my team's different benefit options, which saves me a LOT of time during enrollment periods.

Incentivized