AdvancedMD vs. Therabill by WebPT

It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.

For smaller clinics who see fewer numbers of patients or rarely deal with claim denials, Therabill by WebPT would be satisfactory and effective for use. However, because the workflows for handling claim denials and for entering batch payments can be so tedious, difficult, and time-consuming, I would not recommend the suite for businesses with greater quantities of daily claims or complex billing scenarios.

Incentivized

• They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
• The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
• Our dedicated customer support representative (Breah Teed) has exceeded our expectations.

Incentivized

• Great integration with WebPT
• Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
• The Patient statements are pretty easy to send out. Love that we have options to print or email them.
• The zendesk site answers a LOT of questions and is a fantastic resource.

Incentivized

• Adding and Deleting provider columns complicated.
• Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
• Working electronic insurance error reports in the system was a nightmare.

Incentivized

• Customer Services is hit or miss
• Payments sometimes applied incorrectly
• Lack of Guidance for set up

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.

Incentivized

The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.

Incentivized

I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

I have been through implementation of ADP AdvancedMD at other companies and it went smoothly

Incentivized

ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.

Incentivized

WebPT helps with all record keeping, compliance and note taking while therabill helps with making billing easy to perform and track.

Incentivized

• We are paying over 5K for absolutely nothing.
• We believe this company does not concern itself with the end-user.
• We identified a large lack of ethics in the organization.

• Increased ease with financials year over year
• easy to track profits
• easy to track busy seasons

Incentivized