Adyen vs. EBizCharge

Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.

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I feel like I have answered this in my previous responses, but it is well suited for the Accounts Receivable side of our company which helps streamline the payments our customers send us. I would recommend it for all AR situations to help a company, but it does have some bugs to be worked on. It has overall helped our company.

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• PCI DSS Compliant Solution
• Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
• Good support and quick solution for the technical help
• Well described documentation on technical integrations
• Drop in framework to display the payment options

• Process the credit card payments
• pay on time
• bank deposit

• I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
• Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
• Amex chargebacks could be integrated. We don't see them in Adyen at all.

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• We have had issues with the automatic import of payments from EBizCharge
• into Acumatica. When we manually import them, they successfully apply to the correct order/invoice, but when we had it on automatic, we would get duplicated payment entries which created more unnecessary work for us having to delete them after.
• We were told that previously used credit cards on a customer account would not show up if another user wanted to pay for a separate order/invoice, but they do show up. We have a couple of accounts that many, many users pay through and it would be way too hard to create a new account for each user since there are so many that use it. We just wanted the ability to not have the previously used credit cards shown on a new payment, but they are which is super inconvenient for security purposes.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.

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Independently Invited by TrustRadius

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Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.

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- Good customer service if bugs arise - Easy streamlined process for the Accounts Receivable side of our company

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Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.

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Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.

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PayFabric was what we switched from and the customer service and features were not as good as what EBizCharge was able to offer us. And EbizCharge was cheaper overall than PayFabric which helped our company budget as a whole

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• I cannot see any negative impact.
• It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
• Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.

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• In my experience, loss of revenue
• In my experience, no contact with merchant
• In my experience, no customer service