TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adyen

    Score8.9 out of 10
    N/AAdyen is a payment gateway software solution offered by Adyen.N/A

    Skrill

    Score7.5 out of 10
    N/ASkrill is a payment gateway software solution offered by Skrill USA, Inc..N/A
    Pricing
    AdyenSkrill
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AdyenSkrill
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AdyenSkrill
    Considered Both Products
    Adyen
    No answer on this topic
    Paysafe
    Chose Skrill
    Skrill solves a specific problem for us which other products could not at the time of installation so we decided to keep it.
    Incentivized
    Key User Insights
    Would buy again
    93%
    Would buy again
    14 Answers
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    13 Answers
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    AdyenSkrill
    Payment Gateways
    Comparison of Payment Gateways features of Adyen and Skrill
    Feature
    Adyen
    9.6
    9 Ratings
    26% above category average
    Skrill
    8.7
    2 Ratings
    16% above category average
    Fraud Detection9.69 Ratings9.01 Ratings
    API or SDK9.79 Ratings8.52 Ratings
    Recurring Payment Support9.59 Ratings8.01 Ratings
    Billing and Invoicing Support9.69 Ratings9.01 Ratings
    Global Support9.69 Ratings9.52 Ratings
    Payment Form Acceptance9.89 Ratings8.52 Ratings
    Best Alternatives
    AdyenSkrill
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    Apple Pay
    Score9.1 out of 10
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    Payoneer
    Score8 out of 10
    Enterprises
    Checkout.com
    Score10 out of 10
    Checkout.com
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AdyenSkrill
    Likelihood to Recommend
    9.0
    (16 ratings)
    7.5
    (10 ratings)
    Likelihood to Renew
    9.0
    (3 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Availability
    9.0
    (7 ratings)
    -
    (0 ratings)
    User Testimonials
    AdyenSkrill
    Likelihood to Recommend
    Adyen
    Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
    Incentivized
    Read full review
    Paysafe
    Skrill is my preferred way of doing money transactions abroad typically when I need a safe secured and efficient way of sending money overseas and the amount is low. Most other portals tend to charge a transfer fee for lower amounts but Skrill does not charge a transaction fee when I use the ACH Transfer even for lower amounts. For personal use, I have used the debit card to fuel transactions and it allows you the same facility as the debit card. If I need to complete the transaction within a day and want the money to be available in the receiving account overseas the same day, I prefer another portal that has the option of express service that Skrill does not offer.
    Incentivized
    Read full review
    Pros
    Adyen
    • PCI DSS Compliant Solution
    • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
    • Good support and quick solution for the technical help
    • Well described documentation on technical integrations
    • Drop in framework to display the payment options
    Read full review
    Paysafe
    • It is a global payment processor that accepts payments from all around the world.
    • Because of the high security requirements for signing in, no one can readily access the account.
    • Real-Time Payments - Payment Gateway
    Incentivized
    Read full review
    Cons
    Adyen
    • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
    • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
    • Amex chargebacks could be integrated. We don't see them in Adyen at all.
    Incentivized
    Read full review
    Paysafe
    • Skrill's UI can be bloated and slow sometimes, and overcomplicated
    • There are some issues with localization and language, some concepts didn't see to be translated properly
    • What an e-wallet is, is not super clear to potential users
    Incentivized
    Read full review
    Likelihood to Renew
    Adyen
    Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
    Incentivized
    Read full review
    Paysafe
    We ended up using Tipalti which seems to have solved our specific needs better, though it is more expensive.
    Incentivized
    Read full review
    Usability
    Adyen
    No answers on this topic
    Paysafe
    Because it's simple to use, works well since we have first set it up and we never had any issues with it.
    Incentivized
    Read full review
    Reliability and Availability
    Adyen
    Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
    Incentivized
    Read full review
    Paysafe
    No answers on this topic
    Alternatives Considered
    Adyen
    Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
    Incentivized
    Read full review
    Paysafe
    I use different payment systems depending on the goal. Skrill is good when my contractor prefers this way of payment. Also, Skrill is a preferred payment option in many online services, which makes it easy to use. Also, Skrill issues a real plastic Visa card you can use like any bank card.
    Incentivized
    Read full review
    Return on Investment
    Adyen
    • I cannot see any negative impact.
    • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
    • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
    Incentivized
    Read full review
    Paysafe
    • I can quickly deposit my international multi-currency account without making an expensive wire transfer, with no border restriction as long as I have the mobile app with me.
    • Skrill is very convenient for each transfer amount up to EURO 2,500, and EURO 15,000/monthly.
    • Possibility of hiring freelancers for my company with immediate payments.
    Incentivized
    Read full review
    ScreenShots