afi.ai vs. Axcient x360Cloud

1. Data backup for Exchange Online, SharePoint and Teams works very well and reliable. 2. MS Teams support is good, which includes Private channels. 3. Excellent security options ( ransomware detection, encryption keys hosted by us) 4. Self service for end users is a huge time saver for our helpdesk team 5. We kill two birds with one stone with user archiving, compliance and cost savings on MS licenses.

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

• Archiving of deleted Microsoft 365 users.
• Backup of SharePoint lists and OneNote books.
• Fast offline export of a mailbox and SharePoint items.

• Service Options
• Bring your own hardware
• pricing was some of the most competitive

Incentivized

• Reporting API could be improved
• Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)

• Improvements in ticket resolution
• Improvements in website/portal functionality

We will continue to renew the service for as long as we continue to use MS 365, unless Microsoft will release native Office 365 backup that provides all necessary features, including multi-geo admin roles, long-term affordable archiving storage tier, auto-conversion of email formats (MBOX, EML etc), point-in-time preview of previous file versions.

The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.

Support is very technical and always eager to help us. The support team's responses are mostly relevant, with no generic/automated answers that would waste our time. The company's online product documentation is very clear and to the point; it answers most of the user questions in a detailed and clear manner.

We used Backupify before, and decided to move as the system overall became very unreliable (lost data, inaccessible UI, sluggish, etc.).

The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.

Incentivized

• We have used afi.ai to recover data 3 times since we signed up. The cost of potentially lost data was $1k+.

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized