afi.ai vs. OwnBackup

1. Data backup for Exchange Online, SharePoint and Teams works very well and reliable. 2. MS Teams support is good, which includes Private channels. 3. Excellent security options ( ransomware detection, encryption keys hosted by us) 4. Self service for end users is a huge time saver for our helpdesk team 5. We kill two birds with one stone with user archiving, compliance and cost savings on MS licenses.

OwnBackup is a great solution for anyone wanting to backup their Salesforce data reliably. It is also a great solution for archiving older records that still need a UI that allows users to easily access those records in the future.

Incentivized

• Archiving of deleted Microsoft 365 users.
• Backup of SharePoint lists and OneNote books.
• Fast offline export of a mailbox and SharePoint items.

• Automatic, daily full backups of data.
• Users have access to backups
• User friendly interface

Incentivized

• Reporting API could be improved
• Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)

• Price - it is one of our most expensive third-party applications
• User adoption - we are still not leveraging all of the OwnBackup features

Incentivized

We will continue to renew the service for as long as we continue to use MS 365, unless Microsoft will release native Office 365 backup that provides all necessary features, including multi-geo admin roles, long-term affordable archiving storage tier, auto-conversion of email formats (MBOX, EML etc), point-in-time preview of previous file versions.

The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.

Support is very technical and always eager to help us. The support team's responses are mostly relevant, with no generic/automated answers that would waste our time. The company's online product documentation is very clear and to the point; it answers most of the user questions in a detailed and clear manner.

Based on my own experience and by other team members

Incentivized

We used Backupify before, and decided to move as the system overall became very unreliable (lost data, inaccessible UI, sluggish, etc.).

The native Salesforce weekly export tool is not a sufficient backup solution. It must be run manually and can not be run more frequently than once a week. The resulting backups are a collection of CSV files. OwnBackup automatically backs up your data daily and has a web interface to search and manage your backups.

Incentivized

• We have used afi.ai to recover data 3 times since we signed up. The cost of potentially lost data was $1k+.

• The archiving features of this product have had an ROI of $18K for storage costs recurring annually
• We have not had to do a full restore of backups, but if we did loose data and have to perform a full restore OwnBackup would easily become our most valuable tool

Incentivized