Afiniti vs. Mattersight Behavioral Analytics (discontinued)
Afiniti vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
Afiniti | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Afiniti | Mattersight Behavioral Analytics (discontinued) | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Afiniti | Mattersight Behavioral Analytics (discontinued) | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Afiniti | Mattersight Behavioral Analytics (discontinued) | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (3 ratings) |
Usability | - (0 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Afiniti | Mattersight Behavioral Analytics (discontinued) | |
---|---|---|
Likelihood to Recommend | Afiniti.com No answers on this topic | Discontinued Products |
Pros | Afiniti.com No answers on this topic | Discontinued Products |
Cons | Afiniti.com No answers on this topic | Discontinued Products |
Likelihood to Renew | Afiniti.com No answers on this topic | Discontinued Products |
Usability | Afiniti.com No answers on this topic | Discontinued Products |
Reliability and Availability | Afiniti.com No answers on this topic | Discontinued Products |
Performance | Afiniti.com No answers on this topic | Discontinued Products |
Support Rating | Afiniti.com No answers on this topic | Discontinued Products |
In-Person Training | Afiniti.com No answers on this topic | Discontinued Products |
Online Training | Afiniti.com No answers on this topic | Discontinued Products |
Implementation Rating | Afiniti.com No answers on this topic | Discontinued Products |
Alternatives Considered | Afiniti.com No answers on this topic | Discontinued Products |
Scalability | Afiniti.com No answers on this topic | Discontinued Products |
Return on Investment | Afiniti.com No answers on this topic | Discontinued Products |
ScreenShots |