What users are saying about

Agile CRM

Top Rated
58 Ratings

zigihub

1 Ratings

Agile CRM

Top Rated
58 Ratings
Score 7.4 out of 101

zigihub

1 Ratings
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

This is an affordable platform. If they can work out the kinks to get it to work properly and of their service to respond to more complex issues, It'll have the product that competes directly with Salesforce.
Steven Davis profile photo

zigihub

Zigihub is suited to generate more traffic to your website and generate more leads.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
zigihub
8.5
Customer data management / contact management
Agile CRM
8.7
zigihub
9.1
Workflow management
Agile CRM
7.4
zigihub
8.2
Territory management
Agile CRM
6.6
zigihub
9.1
Opportunity management
Agile CRM
8.0
zigihub
9.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
zigihub
6.4
Contract management
Agile CRM
7.5
zigihub
9.1
Quote & order management
Agile CRM
6.5
zigihub
8.2
Interaction tracking
Agile CRM
8.3
zigihub
8.2
Channel / partner relationship management
Agile CRM
8.3
zigihub
9.1

Customer Service & Support

Agile CRM
6.8
zigihub
8.5
Case management
Agile CRM
7.0
zigihub
9.1
Call center management
Agile CRM
6.4
zigihub
8.2
Help desk management
Agile CRM
7.1
zigihub
8.2

Marketing Automation

Agile CRM
8.5
zigihub
9.1
Lead management
Agile CRM
8.6
zigihub
9.1
Email marketing
Agile CRM
8.4
zigihub
9.1

CRM Project Management

Agile CRM
6.6
zigihub
9.1
Task management
Agile CRM
7.3
zigihub
9.1
Billing and invoicing management
Agile CRM
5.6
zigihub
9.1
Reporting
Agile CRM
7.0
zigihub
9.1

CRM Reporting & Analytics

Agile CRM
6.8
zigihub
8.2
Forecasting
Agile CRM
6.0
zigihub
8.2
Pipeline visualization
Agile CRM
8.3
zigihub
8.2
Customizable reports
Agile CRM
6.1
zigihub
8.2

Customization

Agile CRM
7.8
zigihub
7.5
Custom fields
Agile CRM
8.7
zigihub
8.2
Custom objects
Agile CRM
7.7
zigihub
8.2
Scripting environment
Agile CRM
6.4
zigihub
6.4
API for custom integration
Agile CRM
8.5
zigihub
7.3

Security

Agile CRM
7.9
zigihub
8.6
Single sign-on capability
Agile CRM
8.3
zigihub
9.1
Role-based user permissions
Agile CRM
7.5
zigihub
8.2

Social CRM

Agile CRM
5.8
zigihub
9.1
Social data
Agile CRM
5.8
zigihub
9.1
Social engagement
Agile CRM
5.9
zigihub
9.1

Integrations with 3rd-party Software

Agile CRM
7.7
zigihub
9.1
Marketing automation
Agile CRM
7.7
zigihub
9.1
Compensation management
Agile CRM
7.6
zigihub
9.1

Platform

Agile CRM
8.0
zigihub
8.2
Mobile access
Agile CRM
8.0
zigihub
8.2

Pros

  • The functionality of creating the campaign is very well thought out. It's extremely intuitive and I'm able to create what is considered complex campaigns with ease.
  • The ability to add points to the profile of a lead and rank them makes sorting and targeting potential customers very easy.
  • Review profile of a lead is very easy. Custom fields are easy to create and are visible in the profile.
Steven Davis profile photo
  • The platform navigation is very smooth.
  • Easily switch from CRM to Marketing Automation tool
  • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
No photo available

Cons

  • If a lead is marked as "hard bounce", meaning that a sent email bounced, the system will not send any more emails to that lead. The only way to fix this is to delete the lead and add it again. This results in losing all history from the lead.
Steven Davis profile photo
  • More integration of software with the Marketing Automation Tool
  • Should upgrade their email designing page.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

zigihub

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$24*
1.  Per User
Additional Pricing Details