Likelihood to Recommend Agiled is suited for submitting contracts and getting them signed quickly with the help of their public links and digital signature features. It is also well suited for submitting invoices to clients and getting them paid with their PayPal and Wise integration. Organizing and keeping track of a large database of clients and leads may be difficult since the CRM doesn't currently support email and message tracking per client but does offer multiple clients per project which is helpful for managing complex projects with multiple team members and clients.
Read full review Bigin by
Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by
Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to
Zoho CRM . But for the moment (until now we had never used a CRM), everything that Bigin by
Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by
Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review Pros Invoicing Business overview Contracts Read full review Bigin by Zoho CRM has embedded the marketing automation feature in its operations. Also, Bigin supports CRM, through social media engagement and other working platforms. Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment. Read full review Cons Read full review The CRM is majorly for small teams and does not have use cases for bigger organizations It needs to add some add-on features like email automation and journey creation from CRM itself. There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated. Read full review Likelihood to Renew Because it is good.
Read full review Usability While some of the book keeping features of Agiled have helped me to keep my business in order and provide contracts and invoices to my clients online so we don't need to meet in person every time, the main reason I bought Agiled was to keep track of leads and client communication to better understand what is and isn't working in terms of lead acquisition. This has not been easy since Agiled still can't track communication well and is still clunky when viewing and organizing contacts. I hope it will improve as the team behind it seems to be working hard.
Read full review It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review Support Rating Every time I reach out to Agiled they get back with me very quickly and seem to want to help me. They are constantly releasing updates and improvements which makes me hopeful for the future. I look forward to the day automation and CRM improvements are made. This will be a game changer.
Read full review The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
Read full review Alternatives Considered The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review Return on Investment Better keep track of contracts Better understand income and expenses Centralized business details Read full review Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation). Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications. The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account. Read full review ScreenShots Bigin by Zoho CRM Screenshots