Bigin by Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.2 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
Pricing
Bigin by Zoho CRM
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Offerings
Pricing Offerings
Bigin by Zoho CRM
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRM
Considered Both Products
Bigin by Zoho CRM
Chose Bigin by Zoho CRM
Very good in term of pricing.
Chose Bigin by Zoho CRM
Because it's cheaper and easy to start.
Chose Bigin by Zoho CRM
Bigin by Zoho CRM is so much easier to use, it is more intuitive, forgiving of errors. Bigin by Zoho CRM is much better priced for the small business.
Chose Bigin by Zoho CRM
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of …
Chose Bigin by Zoho CRM
Pricing is the best
Chose Bigin by Zoho CRM
Bigin by Zoho CRM seems to be better targeted towards the direction we want to go. I did like the feature with Liondesk with the ability to send video emails for marketing as well as the Video testing ability. I'm still talking with them regarding those 2 features as they're …
Chose Bigin by Zoho CRM
Bigin by Zoho CRM is much cheaper and (with the addition of Airtable) does everything that we were using Salesforce for.
Chose Bigin by Zoho CRM
Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and …
Chose Bigin by Zoho CRM
User interface is much friendly as compared to Microsoft dynamics. Microsoft dynamics is much difficult to use for a new user and skilled training is required whereas in Bigin by Zoho CRM it is not the case.
Chose Bigin by Zoho CRM
The other Zoho products we have investigated or are using are complimentary to Bigin, and extend the capability for engagement with our clients. Campaigns provides email campaign capability, Social is used to schedule and maned social media posts, and Forms is used for data …
Chose Bigin by Zoho CRM
Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign …
Top Pros
Top Cons
Features
Bigin by Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.5
20 Ratings
10% above category average
Customer data management / contact management8.819 Ratings
Workflow management8.419 Ratings
Opportunity management8.818 Ratings
Integration with email client (e.g., Outlook or Gmail)7.916 Ratings
Interaction tracking8.919 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
17 Ratings
10% above category average
Lead management9.116 Ratings
Email marketing7.516 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.4
18 Ratings
10% above category average
Task management8.418 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.3
19 Ratings
9% above category average
Pipeline visualization8.519 Ratings
Customizable reports8.018 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.7
19 Ratings
14% above category average
Custom fields8.719 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
18 Ratings
2% above category average
Single sign-on capability8.615 Ratings
Role-based user permissions8.318 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.1
10 Ratings
2% below category average
Social data6.99 Ratings
Social engagement7.410 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.0
13 Ratings
11% above category average
Marketing automation8.013 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.8
18 Ratings
16% above category average
Mobile access8.818 Ratings
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Bigin by Zoho CRM
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Creatio
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User Ratings
Bigin by Zoho CRM
Likelihood to Recommend
9.0
(20 ratings)
Likelihood to Renew
9.1
(1 ratings)
Usability
7.3
(7 ratings)
Support Rating
5.9
(7 ratings)
User Testimonials
Bigin by Zoho CRM
Likelihood to Recommend
Zoho
It's perfect for small businesses that need a tool that can be ready to run in a few days and avoid a long learning curve. If you want to integrate it with your marketing, you might need a better tool, but to be honest, I haven't really tried that yet. So, for what we do at the moment, it does 100% of the job. Let's see as we grow if we see a need to evolve to something more complex.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Cons
Zoho
  • Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
  • Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
  • Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.
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Likelihood to Renew
Zoho
Because it is good.
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Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Alternatives Considered
Zoho
Bigin by Zoho CRM seems to be better targeted towards the direction we want to go. I did like the feature with Liondesk with the ability to send video emails for marketing as well as the Video testing ability. I'm still talking with them regarding those 2 features as they're different, and in 2024, you need to be set yourself apart.
Read full review
Return on Investment
Zoho
  • Through email marketing, both formal and informal discussions or communications are made.
  • Also, no losing of clients details, and when their contact is required, we never incur other costs.
  • The analytical reporting from Bigin acts as a basic software for decisions and planning.
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ScreenShots

Bigin by Zoho CRM Screenshots

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