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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bigin by Zoho CRM

    Score8.8 out of 10
    N/ABigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

    $9

    per month per user

    Pricing
    Bigin by Zoho CRM
    Editions & Modules
    Express
    $9.00
    per month per user
    Premier
    $15.00
    per month
    Bigin 360
    $21
    per month per user
    Offerings
    Pricing Offerings
    Bigin by Zoho CRM
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details20% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Bigin by Zoho CRM
    Considered Both Products
    Zoho
    Chose Bigin by Zoho CRM
    For Pipedrive, the setup is very similar and lets users start serious work right away. For Copper, I'm sure it's a good product for a certain market, but it's not serious enough for our needs.
    Incentivized
    Chose Bigin by Zoho CRM
    Zoho Bigin offers a significantly better price point than HubSpot. HubSpot is not budget-friendly at all. Zoho Bigin deliberately considers the realities of small and medium-sized businesses and gives you all the tools of a standard CRM at a price point that fits your budget.
    Incentivized
    Chose Bigin by Zoho CRM
    N/A as we have not tried others yet
    Incentivized
    Chose Bigin by Zoho CRM
    It was cheaper with more usability
    Incentivized
    Chose Bigin by Zoho CRM
    The question is similar to the previous one; however, I would like to mention that I had a fantastic experience with Zoho Books, and thus, the inclination towards Bigin was natural. Zoho CRM i tried but it is for larger corporations. Bigin fits us well, completely. The mobile …
    Incentivized
    Chose Bigin by Zoho CRM
    Ease of use
    Incentivized
    Chose Bigin by Zoho CRM
    Let's be fair, HubSpot is a great product but it was not for me. Bigin by Zoho CRM is a much better, if not perfect, fit for what my business needs.
    Incentivized
    Chose Bigin by Zoho CRM
    a great combination of useful features for users who want a single source for lead management and do not want to enter into the complex webs of a complete CRM product available in the market.
    Incentivized
    Chose Bigin by Zoho CRM
    I conducted an analysis of the options available on the market, although I have no prior experience with other related software.

    Hice un análisis de las opciones en el mercado, aunque no tengo experiencia previa con otros software relacionados
    Incentivized
    Chose Bigin by Zoho CRM
    Easier to use, better pricing
    Incentivized
    Chose Bigin by Zoho CRM
    It's just as good as all of them and the UI is easy to follow and intuitive. You can import, manually create, integrate, stay atop your pipeline - everything the others do, just more efficiently without all the conceit. It's made for the small business operation. I recommend it …
    Incentivized
    Chose Bigin by Zoho CRM
    The ease of use and simplicity of Bigin's features are just enough for our operation.
    Incentivized
    Chose Bigin by Zoho CRM
    It's very simple and easy to use. Has the basic features without turning it into a complex software.
    Incentivized
    Chose Bigin by Zoho CRM
    Close is a good product. But it's more complex and less approachable for some salespeople. Monday can be finagled to work as a CRM, but it's a lot of workarounds, and no interaction tracking or reporting. Salesforce is just cost-prohibitive and heavy for our current use case.
    Incentivized
    Chose Bigin by Zoho CRM
    The cost of Salesforce CRM software is much costlier than that of Bigin by Zoho CRM. And Bigin by Zoho is very user-friendly and very easy to use as compared to Salesforce. Bigin gives the same features provided by Salesforce at a more affordable price. And I recommend Bigin by …
    Incentivized
    Chose Bigin by Zoho CRM
    Bigin is definitely more user friendly.
    Incentivized
    Chose Bigin by Zoho CRM
    It is cheap
    Incentivized
    Chose Bigin by Zoho CRM
    Ease of setup, use and cost
    Incentivized
    Chose Bigin by Zoho CRM
    We had be exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of …
    Incentivized
    Chose Bigin by Zoho CRM
    Why we selected Bigin by Zoho CRM: Compared to other CRMs, Bigin offered a much simpler interface, a faster setup, and better affordability for a growing loan distribution business. It provides essential features such as pipeline management, follow-ups, and reporting without …
    Incentivized
    Chose Bigin by Zoho CRM
    HubSpot has a tremendous amount of features that can be built out. It requires onboarding to get the CRM set up quickly, out of the box. Bigin is very stripped-down and tailored more for startups and small businesses, focusing on pipeline and contact management for outbound …
    Incentivized
    Key User Insights
    Would buy again
    99%
    Would buy again
    165 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    162 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    161 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    148 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    147 Answers
    Features
    Bigin by Zoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.4
    165 Ratings
    7% above category average
    Customer data management / contact management8.8151 Ratings
    Workflow management8.3155 Ratings
    Opportunity management8.6155 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.4150 Ratings
    Contract management8.0102 Ratings
    Interaction tracking8.2141 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.1
    138 Ratings
    5% above category average
    Lead management8.4132 Ratings
    Email marketing7.8123 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.1
    142 Ratings
    5% above category average
    Task management8.3139 Ratings
    Reporting8.0113 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.2
    146 Ratings
    7% above category average
    Pipeline visualization8.4145 Ratings
    Customizable reports8.0131 Ratings
    Customization
    Comparison of Customization features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.3
    150 Ratings
    8% above category average
    Custom fields8.3150 Ratings
    Security
    Comparison of Security features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    9.0
    144 Ratings
    7% above category average
    Single sign-on capability9.0125 Ratings
    Role-based user permissions8.9140 Ratings
    Social CRM
    Comparison of Social CRM features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    7.6
    88 Ratings
    1% above category average
    Social data7.786 Ratings
    Social engagement7.584 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.0
    111 Ratings
    6% above category average
    Marketing automation8.0111 Ratings
    Platform
    Comparison of Platform features of Bigin by Zoho CRM
    Feature
    Bigin by Zoho CRM
    8.7
    135 Ratings
    13% above category average
    Mobile access8.7135 Ratings
    Best Alternatives
    Bigin by Zoho CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Bigin by Zoho CRM
    Likelihood to Recommend
    9.0
    (167 ratings)
    Likelihood to Renew
    7.3
    (8 ratings)
    Usability
    9.0
    (138 ratings)
    Support Rating
    3.0
    (10 ratings)
    User Testimonials
    Bigin by Zoho CRM
    Likelihood to Recommend
    Zoho
    - Multiple pipelines let me organize processes like sales, marketing, customer support, and assets clearly. - The forms builder allows me to gather leads, sign-ups, and customer requests from my website directly into the Bigin by Zoho CRM. - Integrations with Zapier and Make connect website orders and data from other sources smoothly. - Email templates make it easy to send professional, branded communications. - Automations handle repetitive tasks like managing customers, orders, and team tasks, saving me time.
    Read full review
    Pros
    Zoho
    • Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
    • Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
    • Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
    • Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
    Read full review
    Cons
    Zoho
    • The interface is clean, but I can see how, as we get into more complex workflows, it may be limited, whereas a heavier CRM may be necessary at that point.
    • Mobile app works pretty well, it isn't quite as smooth as the web app.
    • Reporting could be a little more robust, but it does what we need.
    Read full review
    Likelihood to Renew
    Zoho
    Sales Development Representative Account Executivessss sssssssssssssssss ss ssss s ss s ssssss ss s s ss sss sssssss sssss s ssssssss sssss sss sssssssssssssss ss ss sss sssss s ssss sssssss s s s s ssss sss s s ss ss ssss s s sssssss s ssssssssss sssss sss ss eads sd
    Incentivized
    Read full review
    Usability
    Zoho
    Zoho Bigin has been almost perfect in almost every sense of the word. It has been very easy for us to use. Onboarding new staff has been a breeze, and we have never had to retrain them on how to use it, as they get the hang of it on the very first attempt. It has also saved us a lot of money compared to what it would have cost if we had used other CRM tools.
    Read full review
    Support Rating
    Zoho
    The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
    Incentivized
    Read full review
    Alternatives Considered
    Zoho
    Simplicity Without Sacrificing Core Features
    Unlike full-scale CRMs that often feel overwhelming, Bigin by Zoho CRM provides a focused set of features that are perfect for managing deals, contacts, and activities. It’s not bloated, and that was exactly what we needed for a lean, fast-moving team.
    Read full review
    Return on Investment
    Zoho
    • Zero deals closed yet – earliest expected close is +6 weeks away.
    • No marketing-source conversion data – will need 2-3 months of traffic to quote real CAC or ROMI
    • No paid automation – manual follow-ups still dominate, so time-saving metrics are anecdotal, not measured.
    Incentivized
    Read full review
    ScreenShots

    Bigin by Zoho CRM Screenshots

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