TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiline CRM

    Score8.1 out of 10
    N/AAgiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A

    Bitrix24

    Score6.7 out of 10
    N/ABitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

    $61

    per month up to 5 users

    Pricing
    Agiline CRMBitrix24
    Editions & Modules
    No answers on this topic
    Basic
    $61
    per month up to 5 users
    Standard
    $124
    per month up to 50 users
    Professional
    $249
    per month up to 100 users
    Enterprise 250
    $399.00
    per month 250 Users
    Enterprise
    $499
    per month up to 250 Users
    Enterprise 500
    $639.00
    per month 500 Users
    Enterprise 1000
    $799.00
    per month 1000 Users
    Offerings
    Pricing Offerings
    Agiline CRMBitrix24
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Price per month when paying for 1 year.
    More Pricing Information
    Community Pulse
    Agiline CRMBitrix24
    Considered Both Products
    Agiline LLC
    No answer on this topic
    Bitrix24
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    10 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    82%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    10 Answers
    Features
    Agiline CRMBitrix24
    Sales Force Automation
    Comparison of Sales Force Automation features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.2
    1 Ratings
    16% above category average
    Bitrix24
    -
    Ratings
    Customer data management / contact management9.01 Ratings00 Ratings
    Workflow management9.01 Ratings00 Ratings
    Territory management10.01 Ratings00 Ratings
    Opportunity management9.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings00 Ratings
    Contract management9.01 Ratings00 Ratings
    Quote & order management10.01 Ratings00 Ratings
    Interaction tracking9.01 Ratings00 Ratings
    Channel / partner relationship management9.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    Bitrix24
    -
    Ratings
    Case management10.01 Ratings00 Ratings
    Call center management9.01 Ratings00 Ratings
    Help desk management9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.5
    1 Ratings
    21% above category average
    Bitrix24
    -
    Ratings
    Lead management10.01 Ratings00 Ratings
    Email marketing9.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    Bitrix24
    -
    Ratings
    Task management9.01 Ratings00 Ratings
    Billing and invoicing management10.01 Ratings00 Ratings
    Reporting9.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.0
    1 Ratings
    16% above category average
    Bitrix24
    -
    Ratings
    Forecasting9.01 Ratings00 Ratings
    Pipeline visualization9.01 Ratings00 Ratings
    Customizable reports9.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    8.5
    1 Ratings
    11% above category average
    Bitrix24
    -
    Ratings
    Custom fields9.01 Ratings00 Ratings
    Custom objects8.01 Ratings00 Ratings
    Scripting environment8.01 Ratings00 Ratings
    API for custom integration9.01 Ratings00 Ratings
    Security
    Comparison of Security features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.0
    1 Ratings
    7% above category average
    Bitrix24
    -
    Ratings
    Single sign-on capability9.01 Ratings00 Ratings
    Role-based user permissions9.01 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    Bitrix24
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement9.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    Bitrix24
    -
    Ratings
    Marketing automation9.01 Ratings00 Ratings
    Compensation management10.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    9.0
    1 Ratings
    17% above category average
    Bitrix24
    -
    Ratings
    Mobile access9.01 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    -
    Ratings
    Bitrix24
    8.8
    24 Ratings
    13% above category average
    Task Management00 Ratings8.024 Ratings
    Gantt Charts00 Ratings8.118 Ratings
    Scheduling00 Ratings9.921 Ratings
    Workflow Automation00 Ratings8.921 Ratings
    Mobile Access00 Ratings9.823 Ratings
    Search00 Ratings8.221 Ratings
    Visual planning tools00 Ratings9.022 Ratings
    Communication
    Comparison of Communication features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    -
    Ratings
    Bitrix24
    8.5
    24 Ratings
    7% above category average
    Chat00 Ratings9.023 Ratings
    Notifications00 Ratings9.924 Ratings
    Discussions00 Ratings8.023 Ratings
    Surveys00 Ratings7.917 Ratings
    Internal knowledgebase00 Ratings8.121 Ratings
    Integrates with GoToMeeting00 Ratings8.38 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings9.012 Ratings
    Integrates with Outlook00 Ratings8.011 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Agiline CRM and Bitrix24
    Feature
    Agiline CRM
    -
    Ratings
    Bitrix24
    8.5
    25 Ratings
    6% above category average
    Versioning00 Ratings8.021 Ratings
    Video files00 Ratings7.918 Ratings
    Audio files00 Ratings8.317 Ratings
    Document collaboration00 Ratings8.025 Ratings
    Access control00 Ratings9.823 Ratings
    Advanced security features00 Ratings8.921 Ratings
    Integrates with Google Drive00 Ratings7.016 Ratings
    Device sync00 Ratings9.821 Ratings
    Best Alternatives
    Agiline CRMBitrix24
    Small Businesses
    Salesflare
    Score10 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agiline CRMBitrix24
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.9
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.7
    (9 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Agiline CRMBitrix24
    Likelihood to Recommend
    Agiline LLC
    Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
    Incentivized
    Read full review
    Bitrix24
    Bitrix24 is a unified platform with all features in one place. It has a smooth deployment and implementation process. The software boosts teams' productivity and ensures flawless collaboration. Pricing of the software is incredibly affordable. It is highly customizable and a scalable CRM solution.
    Read full review
    Pros
    Agiline LLC
    • Its marketing automation feature is fast and dynamic.
    • It has the capacity to hold many contacts intact and manages them amazingly.
    • Its interface is easy and not complex for beginners.
    Incentivized
    Read full review
    Bitrix24
    • Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
    • Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
    • Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.
    Read full review
    Cons
    Agiline LLC
    • I have found its import of contacts quite complex.
    • It doesn’t work well with some of the browsers.
    Incentivized
    Read full review
    Bitrix24
    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Incentivized
    Read full review
    Likelihood to Renew
    Agiline LLC
    No answers on this topic
    Bitrix24
    It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies
    Incentivized
    Read full review
    Usability
    Agiline LLC
    Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
    with them twice and found them highly responsive and professional people
    having complete command of the product which eventually facilitated us
    in solving our problem.
    Incentivized
    Read full review
    Bitrix24
    It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
    Incentivized
    Read full review
    Reliability and Availability
    Agiline LLC
    No answers on this topic
    Bitrix24
    I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve
    Incentivized
    Read full review
    Performance
    Agiline LLC
    No answers on this topic
    Bitrix24
    Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those
    Incentivized
    Read full review
    Support Rating
    Agiline LLC
    Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
    Incentivized
    Read full review
    Bitrix24
    The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
    Read full review
    Online Training
    Agiline LLC
    No answers on this topic
    Bitrix24
    Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups
    Incentivized
    Read full review
    Alternatives Considered
    Agiline LLC
    Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
    Incentivized
    Read full review
    Bitrix24
    The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
    Incentivized
    Read full review
    Scalability
    Agiline LLC
    No answers on this topic
    Bitrix24
    The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers
    Incentivized
    Read full review
    Return on Investment
    Agiline LLC
    • Its customer service is perfect and gives timely responses.
    • Price is unfair and should be decreased.
    • Not browser friendly.
    Incentivized
    Read full review
    Bitrix24
    • Bitrix24 simplifies our collaboration needs thereby making teamwork easy.
    • By supporting remote work, Bitrix24 enables our business to maintain a functional hybrid team, which saves us money.
    • It ensures smooth project management and progress tracking, besides offering amazing communication features, making it a must-have and a worthy tool.
    Read full review
    ScreenShots

    Bitrix24 Screenshots

    Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Product screenshot