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Bitrix24 Review: "Cheap system for undemanding companies"
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Oleg Galimov profile photo
December 11, 2017

Bitrix24 Review: "Cheap system for undemanding companies"

Score 4 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitrix24

Sales, customer management, the division of the customer base between managers. History of interaction
Improve Employee Engagement, Communicate with All Stakeholders Instantly, No Need for Multiple Applications

The Bitrix24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
  • Slow interface. A lot of unnecessary features and settings that do not disable
  • One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.
  • The presence of unnecessary tools in the work complicates navigation and the user's work in the system.
  • Additional functions require certain resources, but they are not used.
  • For the sales department creates more difficulties than good. More time is spent on establishing deals and working with the interface than with direct production of the sales process.
  • It takes a lot of time to integrate the system and establish business processes and train staff to work.
  • With a large database that is integrated into the system, you get quick access through the search. In this regard, it simplifies the work.
The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
It is ideal for getting to know what can be in a good CRM (in terms of the number of tools) and how good CRM should not be implemented (in terms of execution). There was a feeling that good old friends develop the product in a situation of a surplus budget, but lack of healthy ideas. More precisely, the ideas of the set and realizations of the sea, but there is not enough in the team of a man who would restore order in this whole economy. Although for small projects or projects with a simple one-two running functionality, the system is good.


For the sales team, it is not convenient! Poor synchronization with 1C. Managers have to spend extra (precious) time for ordering through Bitrix24. Reporting is not correct! A convenient moment is planning. But only this kind of money is not worth it. In general, the system is not adapted for the modern Russian segment of sales and control. It slows down the work of managers. You should not spend money on Bitrix24. There are cheaper and more reliable developments for control. BITRIX24 is a big minus!

Bitrix24 Feature Ratings

Task Management
6
Gantt Charts
4
Scheduling
5
Workflow Automation
4
Mobile Access
7
Search
7
Visual planning tools
4
Chat
8
Notifications
6
Discussions
8
Surveys
7
Internal knowledgebase
10
Integrates with Gmail and Google Hangouts
8
Versioning
7
Document collaboration
8
Access control
8
Advanced security features
10
Integrates with Google Drive
8
Device sync
10