What users are saying about
31 Ratings
31 Ratings
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Score 6.9 out of 101

Likelihood to Recommend

Bitrix24

It is ideal for getting to know what can be in a good CRM (in terms of the number of tools) and how good CRM should not be implemented (in terms of execution). There was a feeling that good old friends develop the product in a situation of a surplus budget, but lack of healthy ideas. More precisely, the ideas of the set and realizations of the sea, but there is not enough in the team of a man who would restore order in this whole economy. Although for small projects or projects with a simple one-two running functionality, the system is good.
For the sales team, it is not convenient! Poor synchronization with 1C. Managers have to spend extra (precious) time for ordering through Bitrix24. Reporting is not correct! A convenient moment is planning. But only this kind of money is not worth it. In general, the system is not adapted for the modern Russian segment of sales and control. It slows down the work of managers. You should not spend money on Bitrix24. There are cheaper and more reliable developments for control. BITRIX24 is a big minus!
Oleg Galimov profile photo

Feature Rating Comparison

Project Management

Bitrix24
6.9
Task Management
Bitrix24
6.9
Gantt Charts
Bitrix24
8.2
Scheduling
Bitrix24
7.2
Workflow Automation
Bitrix24
6.1
Mobile Access
Bitrix24
6.5
Search
Bitrix24
7.2
Visual planning tools
Bitrix24
6.2

Communication

Bitrix24
7.5
Chat
Bitrix24
7.4
Notifications
Bitrix24
7.0
Discussions
Bitrix24
7.6
Surveys
Bitrix24
6.3
Internal knowledgebase
Bitrix24
7.6
Integrates with GoToMeeting
Bitrix24
9.0
Integrates with Gmail and Google Hangouts
Bitrix24
6.8
Integrates with Outlook
Bitrix24
8.0

File Sharing & Management

Bitrix24
5.6
Versioning
Bitrix24
5.7
Video files
Bitrix24
4.4
Audio files
Bitrix24
2.5
Document collaboration
Bitrix24
6.4
Access control
Bitrix24
6.8
Advanced security features
Bitrix24
6.9
Integrates with Google Drive
Bitrix24
6.0
Device sync
Bitrix24
6.0

Pros

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov profile photo

Cons

Bitrix24

  • Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).
  • The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.
  • The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.
Luciano Gardesani Marques profile photo

Alternatives Considered

Bitrix24

Switched over to OneDrive for file sharing since it was infinitely more reliable.
Alistair Turnbull profile photo

Return on Investment

Bitrix24

  • Negative ROI of time spent implementing as another solution had to be found.
Alistair Turnbull profile photo

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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