Agiline CRM vs. Fin by Intercom

Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.

Incentivized

Any company should be able to implement Fin and start seeing some results straight away. The 0% - 10/15% resolution benchmark is easily able to be done using the existing conversation history. Once you want to start seeing higher resolution rates you need to give Fin the ability to solve conversations with similar tools to what your team use. This means taking advantage of Fin Tasks, utilising their MCP features to connect Fin to other tools, taking advantage of Procedures so that Fin is able to resolve conversations in the order that you expect it to. This all takes a considerable amount of time, so to see "results" here, you need to also invest by moving resourcing so that someone is always working on making Fin better. But it's not a slogan, AI is the future of customer service, not because we want to speak to our customers less but because we want to free up our team so they can spend time with our customers on the issues that actually require dedicated attention.

Incentivized

• Its marketing automation feature is fast and dynamic.
• It has the capacity to hold many contacts intact and manages them amazingly.
• Its interface is easy and not complex for beginners.

Incentivized

• It is very easy to train
• It does a great job of recommending answers when little context is given.
• I love the ability to create a snippet to address issues in the moment or in the long term, based on FAQs.

Incentivized

• I have found its import of contacts quite complex.
• It doesn’t work well with some of the browsers.

Incentivized

• It seems some users really struggle to figure out how to escalate to a human (especially through email).
• Not excited about how "soft" resolutions still count as resolutions and are paid for. Though some abandoned cases appear to be able to be concluded as "the user got the answer they needed", there are others where they clearly didn't, because they just open up another chat (or even more), trying to get more info. This pads the resolution stats and makes it seem more effective than it actually is.
• Cost -- Fin is quite expensive. It helps us with scaling coverage, but we're not really saving money.

We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.

Incentivized

Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.

Incentivized

Fin is extremely user friendly and was very easy to set up, and this is coming from someone who has never used any technology like this before. Fin was easy to customise to the way we wanted this to be, set up specific messages to our customers through Fin, customise the tone and content used as well as configure Fin's handovers to a human when required

Incentivized

always there

Incentivized

works perfect

Incentivized

Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.

Incentivized

Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.

Incentivized

Easy to know the learning path

Incentivized

The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.

Incentivized

Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.

Incentivized

I've tried several AI chatbots before when using Zendesk. We found that the native Zendesk AI was expensive, but the best compared to "alternatives" such as Chatbase, My AskAI, and Macha. Then, we decided to switch over to Intercom for the startup program. WOW!!! Fin blows away any other AI bot on the market. Even if you're not using Intercom as a platform (you should), I highly recommend you use Fin. We've never had this high of CSAT or resolution with an AI bot before; our customers love Fin

Incentivized

• Its customer service is perfect and gives timely responses.
• Price is unfair and should be decreased.
• Not browser friendly.

Incentivized

• New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
• Enabling Fin has also reduced our response time and allowed us to meet SLA's.

Incentivized