Likelihood to Recommend The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
Read full review Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
Read full review Pros Screen layout/design for various outlets is pretty good and also flexible. There are several modules that interact with the platform, making integration easier. Stability in the environment is very good and we have very little downtime with the terminals. Management of multiple outlets is excellent and there are a lot of options. Add-on/value add features are robust. Read full review BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given. During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined. Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider. Read full review Cons Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise. The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated. Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area. Read full review Focus functionality on retail use and not broad based with focus on food services Build a turn table into the countertop unit so both the employee and customer can use the tablet Offer color choices in units (white is not always friendly with long term use) Read full review Usability There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
Read full review Support Rating Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
Read full review We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
Read full review Alternatives Considered InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
Read full review None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
Read full review Return on Investment Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers. I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question. Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers. Read full review Definitely makes us look more professional, and we are able to handle products much smoother and faster The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold. We can't pause the fees for the "off-season," so it definitely is wasted money during those times. Read full review ScreenShots