Likelihood to Recommend It is great for those travelers looking for longer-term accommodations, such as greater than a week or a few weeks. For those staying for only a day or two, it can still be useful, but a hotel may be more appropriate for these kinds of stays. Moreover, many of our travelers like the ability to have a full apartment due to the nature of their stay or the length, and thus using this allows us this added flexibility in finding accommodations with this.
Read full review The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!
Read full review Pros Offer new ways to travel and connect Find homes and boutique hotels known for great hospitality and 5-star ratings from other business travelers. It has work ready places to stay It also brings teams together with experiences Read full review TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50. Read full review Cons video support for virtual team experiences could be improved Perhaps a questionnaire or search feature to narrow down options for those unsure of what experience/trip they are thinking to go with Read full review It was hard to find a good hotel in my budget. I wish I could get the incentives back in cash. I have trouble using the user interface and wish I could store my common searches easier bcecauseI usually only travel to one place. They need to have a better search tool. Like, if a hotel is unavailable it still needs to come up in the search bar -- not necessarily on the map or home screen, but it would help to see all options if I search because for some reason a ton of hotels that I know have open rooms do not show up. Read full review Usability The user interface is very user friendly. It makes it easy to filter through the different options it has to offer based on price, location, and the scenery you as the customer would most prefer. This is an extremely helpful feature when there are so many choices to choose from
Read full review Support Rating The TravelBank team came in for a Lunch and Learn, which was great! Our account team spent a lot of time walking through all of the features and capabilities of TravelBank, as well as tips and tricks for using the online platform and the app. This was tremendously helpful! Also, whenever we need to contact customer support if we are experiencing and difficulties, they are beyond responsive and very helpful!
Read full review Alternatives Considered Airbnb for Work is very useful for any city. Our practicality of staying where we want is excellent, it really helps us a lot and I'm sure it has already "saved" several people who made last minute reservations, just like me hahaha. We have other platforms that can also help us, but we have a certain preference for Airbnb.
Read full review It is much easier to use than Concur, but typically Concur is mandated to use. We also quickly tried other apps but found that TravelBank was the best. Other apps had issues in trying to recognize the amount if a tip was added and often failed. This is why I like entering in the actual value.
Read full review Return on Investment It has helped our organization to save costs since one place can accommodate many co-workers rather than booking rooms for only two people where the team travels in a group. Better deals are available if you are regular customer Upgrade options are available which help save money rather than buying a premium suite Read full review I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank. We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at. Read full review ScreenShots