No more paper receipts - get TravelBank ASAP!
January 31, 2020

No more paper receipts - get TravelBank ASAP!

Agatha Szerejko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TravelBank

TravelBank is currently being used across the whole company. Employees use the platform to track, log and submit all expenses. Some employees also use the travel booking feature, as well.
The shift to TravelBank eliminated our use of manual expense reports in the form of Excels, which were problematic due to version control, errors, inconsistencies, incomplete fields, and tracking.
  • Ease of use - TravelBank is super user-friendly and easy to use whether you use the platform online or through their app.
  • Ability to effectively track expense submission, approval and reimbursement process. TravelBank allows users to see exactly where their expense report is in the process.
  • The scanning tool, which is meant to extract information from a photograph of the receipt, is not the best. More often than not, information is incorrect or simply not populated.
  • The digital reimbursement method currently built into TravelBank is a wire transfer which means that our company incurs costs when reimbursing in this way. Therefore, we are still using paper checks to reimburse employees. We would love to see a partnership with a digital partner such as Venmo or PayPal to mitigate this.
  • Positive - Significantly less time spent on employee expense reimbursement process.
  • Positive - Significantly less time spent on billing back clients for expenses.
The TravelBank team came in for a Lunch and Learn, which was great! Our account team spent a lot of time walking through all of the features and capabilities of TravelBank, as well as tips and tricks for using the online platform and the app. This was tremendously helpful! Also, whenever we need to contact customer support if we are experiencing and difficulties, they are beyond responsive and very helpful!

Do you think TravelBank delivers good value for the price?

Not sure

Are you happy with TravelBank's feature set?

Yes

Did TravelBank live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TravelBank go as expected?

I wasn't involved with the implementation phase

Would you buy TravelBank again?

Yes

The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!