The Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle.
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TIBCO Rendezvous
Score 6.0 out of 10
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TIBCO's Rendezvous is message oriented middleware. The software uses messages to enable distributed application programs to communicate across a wide variety of hardware platforms and programming languages.
Well-Suited for: 1. Mobile App Notifications: Ideal for targeted push notifications in apps. 2. Customer Segmentation: Effective for personalized marketing campaigns based on user data. 3. Event-Triggered Automation: Great for automated messaging based on user actions. 4. A/B Testing: Useful for optimizing campaign messages and strategies. Less Appropriate for: 1. Non-Mobile Channels: Less effective if the primary focus is on non-mobile communications like email or direct mail. 2. Basic Email Marketing: Other platforms might be better suited for simple, broad email campaigns without complex segmentation or personalization needs.
TIBCO Rendezvous is a fast and reliable mode of communication, although they are already outdated by TIBCO FTL, which is even more faster and reliable than it's predecessor. They are more suitable for communication between the TIBCO products as all the TIBCO suite of products support the TIBCO Rendezvous. They are more widely used by banks and stock ticker applications to broadcast the ticker information. Most of the applications support Java JMS mode easily and out of the box than the TIBCO Rendezvous. Hence the TIBCO software themselves have their own version of the JMS server called Tibco EMS ( Tibco Enterprise messaging service).
The marketing push notifications are very effective, and it gives us free hand to define different business criteria to target user groups
The user experience or the message content could differ from Android and iOS, and this is a huge benefit for us
As an Architect, troubleshooting an issue is very detailed and the time it takes to troubleshoot an issue is considerably less from our previous product
The interface takes a bit getting used to in order to know how to take advantage of everything. Some of the analytics that are available are particularly hard to find, so it's important to pay attention when customer support reviews everything, but everything I'd want and need in terms of Push and In-App messaging is all there.
Attending an official TIBCO classroom training, where you can have an active participation with an expert teacher, you can find the answers to all yours needs. In any case, if you are not satisfied on your requests, the teacher takes the time to find the best solution.
I had the opportunity to attend one and I could learn all features I needed for my business: now I can say TIBCO Rendezvous is very usable.
I have not had to interact much with customer support as I have been able to find the vast majority of the answers I'm looking for within their documentation, which I very much appreciate because it saves me a lot of time. Customer support has been responsive and helpful for the most part during the couple of interactions I've had.
I never needed support for TIBCO Rendezvous. I always used it without any issue and until now I don't remember some situations where it interrupted its 24/7 uptime.
We've tested a bunch of different CRM tools over the years and Airship has been a winner for its functionality, features, cost, and ability to integrate with other softwares that we use. It has been great for SMS and mobile in particular. It could certainly be a one stop shop for CRM.
The ROI has increased more than approx. 50% (exact details to be confirmed) based on cross-channel orchestration
Using push notifications alone, we have seen a huge increase in app engagement which was a challenge before to nudge users to get back to the App after initial download
All a non-TIBCO based applications need to use the TIBCO Rendezvous APIs and reprogrammed to communicate with other application using the Tibco Rendezvous.
All applications and enterprises need to have an enterprise license to communicate with each other.
TIBCO offers their Rendezvous APIs in various programming languages. Hence any application can use these APIs to start using the Tibco Rendezvous. Although most application prefers not to as TIBCO Rendezvous is TIBCO 's closely guarded recipe.
