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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Airtable

    Score8.5 out of 10
    N/AAirtable is a web-based application builder that combines spreadsheet usability with relational database architecture. The platform enables users to construct custom operational applications, configure automated workflows, and design tailored interfaces without traditional software development.

    $24

    per month per seat

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine is a low-code development environment for building workflow-oriented business applications on the ServiceNow AI Platform. It is used by citizen developers, application developers, and platform administrators to create request-management, case-management, operations, approval, and departmental applications that share ServiceNow’s data, security, automation, and user-experience framework.N/A
    Pricing
    AirtableServiceNow App Engine
    Editions & Modules
    Team
    $24
    per month per user
    Business
    $54
    per month per user
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    AirtableServiceNow App Engine
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AirtableServiceNow App Engine
    Considered Both Products
    Airtable
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    48 Answers
    92%
    Would buy again
    12 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    40 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    49 Answers
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    39 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    40 Answers
    100%
    Implementation went as expected
    9 Answers
    Features
    AirtableServiceNow App Engine
    Project Management
    Comparison of Project Management features of Airtable and ServiceNow App Engine
    Feature
    Airtable
    7.8
    235 Ratings
    2% above category average
    ServiceNow App Engine
    -
    Ratings
    Task Management8.9199 Ratings00 Ratings
    Resource Management8.0193 Ratings00 Ratings
    Gantt Charts8.489 Ratings00 Ratings
    Scheduling7.4165 Ratings00 Ratings
    Workflow Automation8.0143 Ratings00 Ratings
    Team Collaboration7.9218 Ratings00 Ratings
    Support for Agile Methodology8.3108 Ratings00 Ratings
    Support for Waterfall Methodology8.580 Ratings00 Ratings
    Document Management7.5170 Ratings00 Ratings
    Email integration7.2115 Ratings00 Ratings
    Mobile Access5.9191 Ratings00 Ratings
    Timesheet Tracking7.893 Ratings00 Ratings
    Change request and Case Management8.2102 Ratings00 Ratings
    Budget and Expense Management7.1127 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Airtable and ServiceNow App Engine
    Feature
    Airtable
    -
    Ratings
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Visual Modeling00 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings8.411 Ratings
    Platform Security00 Ratings8.412 Ratings
    Platform User Management00 Ratings8.012 Ratings
    Reusability00 Ratings8.411 Ratings
    Platform Scalability00 Ratings8.312 Ratings
    Best Alternatives
    AirtableServiceNow App Engine
    Small Businesses
    Any.do
    Score8 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AirtableServiceNow App Engine
    Likelihood to Recommend
    8.5
    (239 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    9.5
    (5 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (36 ratings)
    8.2
    (9 ratings)
    Availability
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (30 ratings)
    -
    (0 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    5.0
    (1 ratings)
    9.0
    (1 ratings)
    Ease of integration
    8.0
    (2 ratings)
    10.0
    (1 ratings)
    Product Scalability
    9.0
    (2 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    AirtableServiceNow App Engine
    Likelihood to Recommend
    Airtable
    Airtable is an ideal platform for small and growing businesses to keep track of just about EVERYTHING they need to keep things running smoothly. It's a great way to keep tasks organized, and keep everyone on the same page with progress on all things. Our company finds the kanban particularly useful, as products go through a lifecycle from ideation to retirement, it's good to keep a database of what is in production, what's working, and what we've tried before. I can see the platform being challenging with much larger businesses, but for the small to medium businesses I've used the platform with, it is ideal.
    Incentivized
    Read full review
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Pros
    Airtable
    • I can create tables, create and customize fields
    • Airtable has capabilities commonly found in spreadsheet applications, but also has some of the features found in databases.
    • The ability to filter fields. I set up a filter on the status field, so when a project is marked, complete, on hold, or canceled, that record is hidden from my current projects table view. If it is marked complete, the record is moved to the completed projects table view. In this way I can easily access a record of past projects
    • Being able to duplicate tables and create alternate views
    • Collapse and expand records. When I collapse the rows, I can easily scan current projects, next steps, project status, and due dates. When I expand the row, or field, I can see more detailed information about that field or record very easily. I can also expand or open the entire record. This is is helpful, when I am entering a lot of information to multiple fields in that record.
    Incentivized
    Read full review
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Cons
    Airtable
    • When records are deleted, there could be more options for what happens to associated records in other tables.
    • Multi-select fields should be sortable.
    • The per-user pricing model can be cumbersome when you need to share bases with third parties but can't use a publicly accessible URL.
    Incentivized
    Read full review
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Likelihood to Renew
    Airtable
    We will 10/10 renew the use of Airtable because it has brought great value to our team. Not only is Airtable affordable, but it's also user-friendly and helps our team be efficient. We no longer need to rely on Excel spreadsheets being passed from person to person via email. Furthermore, we aren't dealing with corrupt Excel spreadsheets and the need to salvage data when a file is accidentally altered.
    Read full review
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Usability
    Airtable
    IMO the usability of this product is its greatest asset. The UI is clean and the menus are intuitive to the point where I'd feel confident having a non-spreadsheety colleague take on building an Airtable for the first time with next to no training. I can't say that about every table-like software product that I've used such as Notion.
    Incentivized
    Read full review
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Reliability and Availability
    Airtable
    I have rarely experience downtime, compared to other tools, and given how much time we spend on the tool. Even if there were to be, their updates on it are very timely, and our support team are able to provide any questions regarding
    Incentivized
    Read full review
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Performance
    Airtable
    I never had any issues with load time, even with the integrations that we use today (google sheets) However, I'm curious if adding additional layers of integrations would slow down performance. We do carry quite a bit of data in Airtable, but, again, no impact on overall performance
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    Airtable
    Airtable has great support. They have a variety of support features to answer any questions. They have great self teaching instructions for templates and product tours. They also have support for teams and project management. They also have a fantastic customer help line. They are able and willing to answer customer questions and never have customers waiting long
    Incentivized
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    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    In-Person Training
    Airtable
    This training was done in-house, but the Airtable team provided resources and how to guides to ensure that we covered all components of the system
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Online Training
    Airtable
    Recorded trainings were provided by the Airtable team. Great as an evergreen resources to new team members and for anyone that wants to refresh their Airtable knowledge
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    Airtable
    Training all users was an important part of the implementation, which did take considerable time and effort. At first glance without training, the content calendar can be overwhelming because of the amount of data. The features within Airtable seem to be endless but our team was able to identify the most important to be successful.
    Read full review
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Alternatives Considered
    Airtable
    Airtable was a really good fit for this specific use case as it provided a huge number of collaboration features in an intuitive and pleasant-to-use interface. The free tier worked initially with our work, and the upgrade pathway was fair and made sense for us.
    Incentivized
    Read full review
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Airtable
    I did not help purchase the product, but Airtable's per user pricing structure is inconvenient when some users only need occasional or read-only use.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Scalability
    Airtable
    There are TONS of opportunity to scale, but I think it's a matter if you have the time and resources to do so because the initial setup can be fairly time consuming and prioritized dedication
    Incentivized
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    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Return on Investment
    Airtable
    • It gives us a real-time experience of working.
    • Through this platform, I always have the idea bout which of my team member is working on which particular part of the project, I can easily track their progress, and also I can easily correct them where it is required by adding sticky notes, by sending the attachments and URLs.
    • Quality services.
    Incentivized
    Read full review
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    ScreenShots

    Airtable Screenshots

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