What users are saying about
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357 Ratings

Airtable

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357 Ratings
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Score 8.6 out of 100
21 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Airtable

Airtable is an incredibly powerful tool for basic spreadsheet tasks used in your departments, especially if those spreadsheets are being shared and used by multiple departments. It's a better designed spreadsheet, [compared to] what Excel and Google Sheets offers. [It] has multiple view options so that each team can see the data in the way that makes the most sense for their team.
Adam Montgomery | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Airtable
8.0
ServiceNow Now Platform
Task Management
Airtable
8.3
ServiceNow Now Platform
Resource Management
Airtable
8.0
ServiceNow Now Platform
Gantt Charts
Airtable
7.5
ServiceNow Now Platform
Scheduling
Airtable
7.9
ServiceNow Now Platform
Workflow Automation
Airtable
8.0
ServiceNow Now Platform
Team Collaboration
Airtable
8.9
ServiceNow Now Platform
Support for Agile Methodology
Airtable
7.9
ServiceNow Now Platform
Support for Waterfall Methodology
Airtable
7.7
ServiceNow Now Platform
Document Management
Airtable
7.9
ServiceNow Now Platform
Email integration
Airtable
8.0
ServiceNow Now Platform
Mobile Access
Airtable
8.0
ServiceNow Now Platform
Timesheet Tracking
Airtable
7.8
ServiceNow Now Platform
Change request and Case Management
Airtable
8.0
ServiceNow Now Platform
Budget and Expense Management
Airtable
8.5
ServiceNow Now Platform

Pros

Airtable

  • Airtable has the best customization features out there. They allow you to customize you spreadsheets or tables in a variety of formats. They allow you to customize a variety of field types, field sizes and various colors.
  • Airtable has a great collaboration feature that makes it easy to share and grant access to tables and a variety of information.
  • Airtable has great compatibilities that allows you to directly upload spreadsheets from excel into a customizable table.
  • Airtable is easy to teach and understand quickly, and does not take time for someone who is not technically advanced to understand
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

Airtable

  • Pricing model: we don't like how we have to pay per user.
  • Calendar view: we wish the calendar view was better, or if there were different types of calendar views. Right now there is just one.
  • Complicated: some parts of the app are a little complicated.
Brian Chung | TrustRadius Reviewer

ServiceNow Now Platform

  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.
James Molnar | TrustRadius Reviewer

Likelihood to Renew

Airtable

Airtable 10.0
Based on 2 answers
We will 10/10 renew the use of Airtable because it has brought great value to our team. Not only is Airtable affordable, but it's also user-friendly and helps our team be efficient. We no longer need to rely on Excel spreadsheets being passed from person to person via email. Furthermore, we aren't dealing with corrupt Excel spreadsheets and the need to salvage data when a file is accidentally altered.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Usability

Airtable

Airtable 8.7
Based on 21 answers
It's such a friendly program to use, and there's just so many resources available to people trying to learn it or build new things. Their support is great, and they make it easy to find answers to your questions. It's easy to use but difficult to master, that might be a better way to put it.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

Airtable

Airtable 8.0
Based on 58 answers
We find support easy to find, responsive and knowledgeable. In addition to a large selection of well-done help articles and webinars, there is a forum with quick support coming from Airtable staff and other users. We haven't had any issues in getting the information and support that we've needed.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Implementation Rating

Airtable

Airtable 9.0
Based on 2 answers
Training all users was an important part of the implementation, which did take considerable time and effort. At first glance without training, the content calendar can be overwhelming because of the amount of data. The features within Airtable seem to be endless but our team was able to identify the most important to be successful.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Airtable

Airtable combines the simplicity of a spreadsheet with the possibilities that come with a database, all within one tool. We have chosen it after a short evaluation. It is incredibly easy to use after a short training, making it a great tool compared to the typical spreadsheet-based apps.
Adam Farrell | TrustRadius Reviewer

ServiceNow Now Platform

In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk
Anonymous | TrustRadius Reviewer

Return on Investment

Airtable

  • The ROI is simple: Airtable has created a more efficient workplace. We have fewer meetings, certainly. But any meetings we do have are much more efficient and impactful. Everyone walks in having used Airtable to prepare for the meeting (uploading needed docs, etc.), and the meeting is held using Airtable as the agenda. Airtable is updated and continues to be used after the meeting, so everyone stays on the same page.
  • Airtable also makes planning events much more streamlined. Contracts, rental agreements, rosters, etc. are uploaded. Dates are set with reminders. People know what they are responsible for planning the event and for what role they will play during the event.
Tyler Collum | TrustRadius Reviewer

ServiceNow Now Platform

  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.
James Molnar | TrustRadius Reviewer

Screenshots

ServiceNow Now Platform

Pricing Details

Airtable

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Airtable Editions & Modules

Edition
Plus$10.001
Pro$20.001
EnterpriseContact Sales
  1. per month (billed annually)
Additional Pricing Details

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Now Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Airtable
8.6
ServiceNow Now Platform
9.6

Likelihood to Renew

Airtable
10.0
ServiceNow Now Platform

Usability

Airtable
8.7
ServiceNow Now Platform

Support Rating

Airtable
8.0
ServiceNow Now Platform
10.0

Implementation Rating

Airtable
9.0
ServiceNow Now Platform

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