Likelihood to Recommend I do not have much experience with any other platform in this space, so it is hard to know if the areas they lack are the same across the board or just for them. But, it gets the job done and is much better than trying to use excel trackers. It is good value for the price
Read full review Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Read full review Pros The platform is both functional and well designed in terms of UI and aesthetics. They have an effective and knowledgeable support team. Great reporting. Read full review Unlimited courses, learning paths, quizzes, pages, plans, and certifications Ease of use for students, administrators, and content creators Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals Asking for and listening to customer feedback for enhancements Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site Read full review Cons It could use better, more thorough documentation. The customer service aspect could also use some additional work. I would like to see more gamification from AITalent. Read full review Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course. Features that allow for the translation of content to allow access to content across languages. Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps. Read full review Likelihood to Renew I like what you are using and how we are doing it. Also, changing systems is a lot of work
Read full review Usability The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
Read full review Support Rating I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Read full review Implementation Rating Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
Read full review Alternatives Considered [AITalent LMS] has better training content and tracking of progress. Additionally, it is user-friendly, administration and course authorization are easy, and its mobile accessibility makes it easy to use from anywhere.
Read full review Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include
Credly , Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Read full review Return on Investment I recommend it to you. The software is completely easy to use. All of the steps at work become more interesting and smooth. The product is available and we also see always updated on it. Nice value for the cost. Read full review Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer. So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure. Read full review ScreenShots Skilljar’s Customer Education LMS Platform Screenshots