Akita vs. Gainsight CS
Akita vs. Gainsight CS
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akita | Mid-Size Companies (51-1,000 employees) | Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group… | $100 per user | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | 2 user minimum. | — | ||||||||||||||
More Pricing Information |
Akita | Gainsight CS | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Akita | Gainsight CS | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akita | Gainsight CS | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (223 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | - (0 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
Akita | Gainsight CS | |
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Likelihood to Recommend | Akita No answers on this topic | Gainsight |
Pros | Akita No answers on this topic | Gainsight |
Cons | Akita No answers on this topic | Gainsight |
Likelihood to Renew | Akita No answers on this topic | Gainsight |
Usability | Akita No answers on this topic | Gainsight |
Performance | Akita No answers on this topic | Gainsight |
Support Rating | Akita No answers on this topic | Gainsight |
Online Training | Akita No answers on this topic | Gainsight |
Implementation Rating | Akita No answers on this topic | Gainsight |
Alternatives Considered | Akita No answers on this topic | Gainsight |
Return on Investment | Akita No answers on this topic | Gainsight |
ScreenShots | Akita Screenshots | Gainsight CS Screenshots |