Alemba Service Manager vs. Freshdesk
Alemba Service Manager vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
Alemba Service Manager | Freshdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alemba Service Manager | Freshdesk |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Alemba Service Manager | Freshdesk | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | SysAid Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | Freshdesk | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.7 (254 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | 9.8 (22 ratings) |
Usability | - (0 ratings) | 9.8 (42 ratings) |
Availability | - (0 ratings) | 7.7 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 9.7 (40 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 9.9 (3 ratings) |
Implementation Rating | - (0 ratings) | 8.8 (184 ratings) |
Configurability | - (0 ratings) | 6.6 (7 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 6.6 (4 ratings) |
Ease of integration | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 5.8 (5 ratings) |
Professional Services | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.9 (4 ratings) |
Vendor pre-sale | - (0 ratings) | 6.9 (4 ratings) |
Alemba Service Manager | Freshdesk | |
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Likelihood to Recommend | ![]() Alemba
| ![]() Freshworks Inc
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Pros | ![]() Alemba
| ![]() Freshworks Inc
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Cons | ![]() Alemba
| ![]() Freshworks Inc
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Likelihood to Renew | ![]() Alemba
| ![]() Freshworks Inc
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Usability | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Reliability and Availability | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Performance | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Support Rating | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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In-Person Training | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Online Training | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Implementation Rating | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Alternatives Considered | ![]() Alemba
| ![]() Freshworks Inc
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Contract Terms and Pricing Model | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Scalability | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Professional Services | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Return on Investment | ![]() Alemba
| ![]() Freshworks Inc
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ScreenShots |