Alemba Service Manager vs. JitBit Help Desk

When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.

Incentivized

If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.

Incentivized

• Manage service processes
• Manage pools
• Automate services

Incentivized

• Fantastic ticketing system to keep track of old conversations from clients.
• Fantastic analytics and metric tracking.
• Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
• Super easy to learn and use. If you can use your email, you can use JitBit.

Incentivized

• Embedded CI (configuration Item) scanner
• Reporting and dashboarding engine

Incentivized

• Reporting functionalities could be better
• Improvements to user management
• Expansion to AI functionalities

Incentivized

It's performed just how I want it to, so no real complaints really

Incentivized

It wasn't my selection, it's been used for more than five years in the current organization.

Incentivized

JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.

Incentivized

• Less management time spent on VMs and virtual environment
• Less money spent on compute
• Less money spent on servers

Incentivized

• JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
• JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
• Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.

Incentivized