AlertOps vs. xMatters

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlertOps
Score 8.3 out of 10
N/A
AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.N/A
xMatters
Score 8.8 out of 10
N/A
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
$9
per month
Pricing
AlertOpsxMatters
Editions & Modules
No answers on this topic
Starter
$9
per user/per month
Base
$39
per user/per month
Free
Free
Advanced
Contact for quote
Offerings
Pricing Offerings
AlertOpsxMatters
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlertOpsxMatters
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
AlertOpsxMatters
Small Businesses

No answers on this topic

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Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlertOpsxMatters
Likelihood to Recommend
8.0
(2 ratings)
8.0
(8 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.9
(5 ratings)
User Testimonials
AlertOpsxMatters
Likelihood to Recommend
AlertOps
AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.
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Everbridge
We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
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Pros
AlertOps
  • Manage and Resolve IT incidents
  • Schedules call and escalation to professionals with respect to incidents
  • Save times by recognizing and resolving the issues
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Everbridge
  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
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Cons
AlertOps
  • Notifications alert can be a little late at times
  • User Interface can be quite confusing to new users
  • Some alerts are generated unnecessarily.
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Everbridge
  • While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
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Usability
AlertOps
No answers on this topic
Everbridge
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
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Support Rating
AlertOps
No answers on this topic
Everbridge
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
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Alternatives Considered
AlertOps
Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
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Everbridge
xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
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Return on Investment
AlertOps
  • Positive as it saves a lot of time
  • Positive as issues are resolved and managed on time
  • Positive as it is not that expensive
  • Positive as integration to any third party tool is well suited
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Everbridge
  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.
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ScreenShots