Alida CXM vs. Nicereply
Alida CXM vs. Nicereply
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alida CXM | N/A | Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer… | N/A | |
Nicereply | N/A | Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net… | $39 Up to 3 agents and 100 responses / month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All features All integrations Unlimited number of surveys Unlimited surveys sent | ||||||||||||||
More Pricing Information |
Alida CXM | Nicereply | |
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Top Pros | No answers on this topic | |
Top Cons |
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Alida CXM | Nicereply | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alida CXM | Nicereply | |
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Likelihood to Recommend | 5.0 (7 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (6 ratings) | - (0 ratings) |
Usability | 3.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Alida CXM | Nicereply | |
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Likelihood to Recommend | Alida | Nicereply No answers on this topic |
Pros | Alida | Nicereply No answers on this topic |
Cons | Alida | Nicereply No answers on this topic |
Likelihood to Renew | Alida | Nicereply No answers on this topic |
Usability | Alida | Nicereply No answers on this topic |
Support Rating | Alida | Nicereply No answers on this topic |
Alternatives Considered | Alida | Nicereply No answers on this topic |
Return on Investment | Alida | Nicereply No answers on this topic |
ScreenShots | Nicereply Screenshots |