Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alkami
Score 7.0 out of 10
N/A
Alkami aims to enable financial institutions to outsmart, not outspend, the Megabanks by providing a successful cloud-based digital banking platform. The Alkami Platform humanizes digital banking so banks and credit unions can confidently grow, adapt quickly, and build a thriving digital community.N/A
ChurnZero
Score 8.2 out of 10
N/A
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer…N/A
Pricing
AlkamiChurnZero
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlkamiChurnZero
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AlkamiChurnZero
Security
Comparison of Security features of Product A and Product B
Alkami
-
Ratings
ChurnZero
8.8
190 Ratings
1% above category average
Role-based user permissions00 Ratings8.8190 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Alkami
-
Ratings
ChurnZero
8.3
202 Ratings
3% below category average
API00 Ratings8.2164 Ratings
Integration with Salesforce.com00 Ratings8.3168 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Alkami
-
Ratings
ChurnZero
8.1
218 Ratings
7% below category average
Product usage00 Ratings8.1215 Ratings
Help desk / support tickets00 Ratings8.0174 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Alkami
-
Ratings
ChurnZero
7.5
223 Ratings
11% below category average
NPS surveys00 Ratings8.2195 Ratings
Sponsor tracking00 Ratings4.577 Ratings
Customer profiles00 Ratings8.1208 Ratings
Automated workflow00 Ratings8.1215 Ratings
Internal collaboration00 Ratings7.4182 Ratings
Customer health scoring00 Ratings8.0220 Ratings
Customer segmentation00 Ratings8.3214 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Alkami
-
Ratings
ChurnZero
7.3
223 Ratings
12% below category average
Customer health trends00 Ratings8.0212 Ratings
Engagement analytics00 Ratings8.2207 Ratings
Revenue forecasting00 Ratings5.869 Ratings
Dashboards00 Ratings7.2217 Ratings
Best Alternatives
AlkamiChurnZero
Small Businesses

No answers on this topic

Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies

No answers on this topic

CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises

No answers on this topic

Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlkamiChurnZero
Likelihood to Recommend
7.0
(1 ratings)
8.0
(226 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(5 ratings)
Usability
-
(0 ratings)
6.1
(130 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
-
(0 ratings)
5.8
(122 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
7.3
(2 ratings)
Implementation Rating
-
(0 ratings)
8.4
(3 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
AlkamiChurnZero
Likelihood to Recommend
Alkami Technology
If you are looking for a high-quality online banking product and you don’t want/need to customize it too much, Alkami is a great choice- it has a lot out of the box and the people are great. If you need a lot of customization, and you don’t have the internal resources to help you do that, Alkami may be a challenge to satisfy your needs.
Read full review
ChurnZero
If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.
Read full review
Pros
Alkami Technology
  • Mobile-first design is great on both iOS and Android.
  • Broad array of retail banking capabilities.
  • A large array of integrated partner products to enhance the core functionality of the base product.
  • SDK and API-centric architecture are helping to design for the future of banking applications.
Read full review
ChurnZero
  • ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
  • The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
  • We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.
Read full review
Cons
Alkami Technology
  • SDK and APIs are not fully mature - while they are functional and have a bright future, the support infrastructure is not fully developed.
  • Custom development can take a long time.
  • They may be focused on sales over support given their recent public offering.
Read full review
ChurnZero
  • When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
  • In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
  • The content templates can be hard to stylize if you don't know html
  • Add the Merge Fields functionality to tasks, especially tasks made by playbooks
Read full review
Likelihood to Renew
Alkami Technology
No answers on this topic
ChurnZero
Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters
Read full review
Usability
Alkami Technology
No answers on this topic
ChurnZero
ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me
Read full review
Reliability and Availability
Alkami Technology
No answers on this topic
ChurnZero
Quick response by the CZ team.
Read full review
Support Rating
Alkami Technology
No answers on this topic
ChurnZero
I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.
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Online Training
Alkami Technology
No answers on this topic
ChurnZero
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
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Implementation Rating
Alkami Technology
No answers on this topic
ChurnZero
I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.
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Alternatives Considered
Alkami Technology
No answers on this topic
ChurnZero
Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx - One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)
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Scalability
Alkami Technology
No answers on this topic
ChurnZero
Easy to escalate.
Read full review
Return on Investment
Alkami Technology
  • Enabled a solid mobile first.
  • Ember experience.
  • Allowed flexibility via the SDK.
  • Allowed us to focus on the business needs over the technology infrastructure.
Read full review
ChurnZero
  • ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
  • ChurnZero has reduced confusion and data cleanliness issues across our CS org
  • Their customer support has helped us implement and get up and running with Churnzero in excellent time.
Read full review
ScreenShots

ChurnZero Screenshots

Screenshot of A control room built for CS leaders to manage every detail of the customer journey while simultaneously providing an overview of everything in progress.Screenshot of Custom Dashboards, to collect, analyze and turn customer data into actionable insights.Screenshot of SuccessCenters, to reach customers when and where they need it most is within the tools themselves.Screenshot of Playbooks make it possible to scale without sacrificing the high-touch service customers expect.Screenshot of Account Insights for both internal and external teams. ChurnZero's collaboration feature makes it possible to keep all groups in the loop. ​