Alterian Real-Time CX Platform vs. Totango
Alterian Real-Time CX Platform vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Alterian Real-Time CX Platform | N/A | Alterian Real-Time CX Platform (launched as "Chameleon" in 2017) is a customer journey orchestration management solution, oriented towards global audiences. Alterian tracks individual journey performance in real time and, with metrics, evaluates the success of KPI/goal performances from multiple journeys. SDL divested itself of the platform in late 2016, and the Alterian division re-emerged as a result of this as an independent company. | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
Alterian Real-Time CX Platform | Totango | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
Alterian Real-Time CX Platform | Totango | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Alterian Real-Time CX Platform | Totango | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Security |
| ||||||||||||||||||||||||
Platform & Infrastructure |
| ||||||||||||||||||||||||
Customer Data Extraction / Integration |
| ||||||||||||||||||||||||
Customer Success Management |
| ||||||||||||||||||||||||
CSM Reporting & Analytics |
|
Alterian Real-Time CX Platform | Totango | |
---|---|---|
Small Businesses | Ortto Score 8.8 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alterian Real-Time CX Platform | Totango | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Alterian Real-Time CX Platform | Totango | |
---|---|---|
Likelihood to Recommend | Alterian No answers on this topic | Totango |
Pros | Alterian No answers on this topic | Totango |
Cons | Alterian No answers on this topic | Totango |
Likelihood to Renew | Alterian No answers on this topic | Totango |
Usability | Alterian No answers on this topic | Totango |
Reliability and Availability | Alterian No answers on this topic | Totango |
Performance | Alterian No answers on this topic | Totango |
Support Rating | Alterian No answers on this topic | Totango |
Online Training | Alterian No answers on this topic | Totango |
Implementation Rating | Alterian No answers on this topic | Totango |
Alternatives Considered | Alterian No answers on this topic | Totango |
Scalability | Alterian No answers on this topic | Totango |
Return on Investment | Alterian No answers on this topic | Totango |
ScreenShots | Totango Screenshots |